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odoo accounting v14 pos v15
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Help

POS how to give refund with Stripe terminal

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posterminalStripeodoo16features
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Phil Parker

Odoo v16

I have Point of Sale (POS) set up with Stripe WisePOS E terminal, which works well for POS sales.

It doesn't work for refunds using the test card on the terminal, giving an error of 'Fetch Secret'.

If anyone has had this problem or could offer any help in resolving this, I would be very grateful.

Thanks.

Phil

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Ryan Randolph

Any updates here? I agree this should have been included from the start.

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Chris Jackson
Best Answer

They've had this in the "pipeline" for over a year because I hounded them about it in January of last year and was given the same "its in the pipeline" answer back then.  Unfortunately, the POS aspect of Odoo feels like it doesn't get the level of development it needs to really be a great solution.  Not being able to refund a sale using the CC provider they formally recommend is a pretty large oversight.

I know it's not appropriate to "gripe" on the help forum.  But this issue needs to be bumped up higher on the importance list for Odoo development.

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Phil Parker
Author Best Answer

Hi Sagar, unfortunately, no. I contacted Odoo support who told me this is not functional yet. They have this in the pipeline to resolve, but couldn't give me a time frame.

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Bakocaddy
Best Answer

Any updates on this? We have tried the one in the app store and it's not working for us. Mind blowing that this is even a thing. How can Odoo not make this a priority for POS?? POS is where we get the most returns of products and it's a nightmare to deal with. We use 18 and need this fixed VERY badly. 

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Doug Mattingly
Best Answer

Odoo does not implement Stripe's refund API endpoint so it is just trying to send a negative payment.  I wrote a module to fix this and add on-reader tipping.  It is tested only for my specific environment on odoo version 17 with USD currency.  You can find it on github. Search for bizlabs/stripe_extras (I don't have karma to post link).  

I welcome your comments.

Doug

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aburles
Best Answer

This is crazy that Odoo/Stripe won't communicate to do a refund.  This is standard business procedure.  Yes, there may be an "app" to buy, but this should be standard operating procedure. Extreme amount of extra work to refund to a customer.

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Hanny Sanyo

I agree! in the meantime, that is an "app" I can buy for odoo 18 as a solution/workaround??

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Hanny Sanyo
Best Answer

any updates on this?

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Maz Stuart - ODIY Academy
Best Answer

We have a module for this that we are about to add into the Odoo App Store, but feel free to contact me directly if you want more info maz@elysian2.com

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Phil Parker
Author

Thanks Marilyn, we will check it out.

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Sagar Khatri
Best Answer

I have the same problem. Were you able to resolve this issue? 

It almost feels like stripe Odoo refund is trying to create a payment intent with stripe instead of refund. I feel could be buggy code.

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