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hello team,

i ve some problems with my odoo 15 instance, the service shutdown rendomly when i check status i saw this error No module named 'passlib'

i ve installed all requirment and verify all configuration 

can you help me to resolv this problem my instance is in production mod 



*********************************************************

No module named 'passlib'


● odoo15.service - Odoo15

Loaded: loaded (/etc/systemd/system/odoo15.service; enabled; vendor preset>

Active: failed (Result: exit-code) since Sun 2022-02-20 16:38:38 CET; 14mi>

Process: 1036 ExecStart=/opt/odoo15/odoo-venv/bin/python3 /opt/odoo15/odoo/>

Main PID: 1036 (code=exited, status=1/FAILURE)



Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: import odoo.tools as tools

Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: File "/opt/odoo15/odoo/odoo/tools/>

Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: from . import pdf

Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: File "/opt/odoo15/odoo/odoo/tools/>

Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: from odoo\.tools\.misc\ import\ file>

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ \ \ File\ "/opt/odoo15/odoo/odoo/tools/>

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ \ \ \ \ import\ passlib\.utils

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ ModuleNotFoundError:\ No\ module\ named>

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ systemd\[1\]:\ odoo15\.service:\ Main\ process\ exited,\ c>

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ systemd\[1\]:\ odoo15\.service:\ Failed\ with\ result\ 'ex>

lines\ 1\-16/16\ \(END\)\.\.\.skipping\.\.\.

●\ odoo15\.service\ \-\ Odoo15

\ \ \ \ \ Loaded:\ loaded\ \(/etc/systemd/system/odoo15\.service;\ enabled;\ vendor\ preset:\ enabled\)

\ \ \ \ \ Active:\ failed\ \(Result:\ exit\-code\)\ since\ Sun\ 2022\-02\-20\ 16:38:38\ CET;\ 14min\ ago

\ \ \ \ Process:\ 1036\ ExecStart=/opt/odoo15/odoo\-venv/bin/python3\ /opt/odoo15/odoo/odoo\-bin\ \-c\ /etc/odoo15\.conf\ \(code=exited,\ status=1/FAILURE\)

\ \ \ Main\ PID:\ 1036\ \(code=exited,\ status=1/FAILURE\)



Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ \ \ \ \ import\ odoo\.tools\ as\ tools

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ \ \ File\ "/opt/odoo15/odoo/odoo/tools/__init__\.py",\ line\ 8,\ in\

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ \ \ \ \ from\ \.\ import\ pdf

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ \ \ File\ "/opt/odoo15/odoo/odoo/tools/pdf\.py",\ line\ 18,\ in\

Feb\ 20\ 16:38:38\ vps\-f8eab4fd\ odoo15\[1036\]:\ \ \ \ \ from\ odoo.tools.misc import file_open

Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: File "/opt/odoo15/odoo/odoo/tools/misc.py", line 38, in

Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: import passlib.utils

Feb 20 16:38:38 vps-f8eab4fd odoo15[1036]: ModuleNotFoundError: No module named 'passlib'

Feb 20 16:38:38 vps-f8eab4fd systemd[1]: odoo15.service: Main process exited, code=exited, status=1/FAILURE

Feb 20 16:38:38 vps-f8eab4fd systemd[1]: odoo15.service: Failed with result 'exit-code'.

***************************************************************************

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Yes, there might be python package problem or some things not installed properly that's why it odoo service fails.

If you need any help then contact us on shivoham.odoo@gmail.com

Author Best Answer

thank you for your quick answer but how can i troublshoot the problem, is it mor better to run my instance in docker container ? 

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sure the packages are installed in the same python version that odoo is using ?

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