How to automatic add sender and cc as contact

Question

Hi, I'm using issue tracking on odoo 10,
I use issue tracking module and set up incoming email to create new issue,
if new issue created, odoo will add email sender and cc as follower, but only if the email already recorded as user or contact in odoo,
but if incoming email have not recorded, when I click on "new message", there will be a check box with text :  "add as recipient and followers (reason : customer email)",
If i send message with box checked, odoo will add email address to contact an

Mohamad Ali Chamas · Answer

Hello Hendra, you can add a follower automatically by doing the following: Go to settings, technical, automated actions and create a new one. Specify the model you need to add this user as a follower, change the action to "Add Followers" and then add the users you need. Hope this helps

Jainesh Shah(Aktiv Software) · Answer

Hello Hendra,

For adding followers in CC as recipient you need to inherit get_mail_values() method of mail.compose.message object and Update below values:

mail_values = {
'subject': self.subject,
'body': self.body or '',
'parent_id': self.parent_id and self.parent_id.id,
'partner_ids': [partner.id for partner in self.partner_ids],
'attachment_ids': [attach.id for attach in self.attachment_ids],
'author_id': self.author_id.id,
'email_from': self.email_from,
'record_name': self.record_name,
'no_

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