Hi,

I'm trying to generate automatically a new ticket, if a new sale offer will be created.

This was quite easy: I'm handling this by an automatic task which sends an email with to an mail-address.

Now I would like to pass the information regarding the customer (only the customer company name).

Perfect would be, if the customer-name from

field: partner_id
object: sale.order
type: many2one

will be fetched and inside following it will be filled out (only when from an offer, not for every ticket):

field: partner_name
object: helpdesk.ticket

If this would only be possible with custom code / module, it would be enough if the information will be shown inside the message (body of the mail).

Thanks for assistance.

Regards.