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Raph

My employees who are users of the POS are not able to close the register because the close register link has suddenly disappeared and the edit button under product information is not visible to them. This issue popped up yesterday afternoon. Until then, everything was fine

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Raph
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Thanks Sodexis team for your timely response. My worry is that changing the access right of my employees to advanced rights means they will be able to edit inventory stock levels and other pertinent information. This can lead to many issues. In that regards, what should be the way forward?

Sodexis Team

Hey Raph,

From my testing, the advanced rights only adds the following actions for the user: 1. Backend 2. Close Register.
Neither options provide the opportunity to edit inventory stock levels, etc. The system will still use the access rights for the other apps (Inventory, Sales) when it comes to that.

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Sodexis Team
Best Answer

It seems Odoo pushed a new update which specifies access rights on the specific store. By default it is currently blank. Previously, users with "Administrator" access rights for POS could close the register and other actions. Now you are required to also set the specific user on the "Advanced rights" field under the shop settings. This will allow access to a number of previously visible buttons within the POS, including the close register button


If you require additional support in other area's of Odoo - feel free to reach us at info@sodexis.com 


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Raph
Author Best Answer

Thanks for the timely response. However, I would like to inform you that we have been using the same access right (basic) since we subscribed onto Odoo and users were able to open and close the register. Again, my employees with their basic rights were able to access the edit button under product information. It was just yesterday afternoon that we started encountering all these anomalies.


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Ritik (Wan Buffer Services)
Best Answer

This is likely a user access rights issue related to the Point of Sale (PoS) permissions.

Here’s how to fix it:

  1. Go to:
    Settings → Users & Companies → Users
  2. Open the affected employee's user record
  3. Check the Access Rights tab
    • Make sure Point of Sale access is set to at least Manager
      • The User role can open sessions but might not have rights to close them.
  4. Save changes and ask the user to try again.

If you want employees to open/close sessions but not access all PoS settings, consider creating a custom security group with limited but sufficient rights.

Need help customizing user roles for your retail setup?

Wan Buffer Services can help fine-tune your Odoo permissions securely and efficiently.

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