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Ecommerce Products 500: Internal Server Error

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ecommercev17
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Russell Hartwig

I have an Odoo online test database going from version 16 to 17.1 

In the website ecommerce module, when selecting the webpage for an individual product, it will throw up the following Server Error. It will do this from both the backend product page when selecting 'Go To Website', as well as from the Website Shop catalogue page. I have tried it on multiple products but get the same response.

500: Internal Server Error

Traceback (most recent call last):
  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1765, in _serve_db
    return service_model.retrying(self._serve_ir_http, self.env)
  File "/home/odoo/src/odoo/17.0/odoo/service/model.py", line 133, in retrying
    result = func()
  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1792, in _serve_ir_http
    response = self.dispatcher.dispatch(rule.endpoint, args)
  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1909, in dispatch
    return self.request.registry['ir.http']._dispatch(endpoint)
  File "/home/odoo/src/odoo/17.0/addons/website/models/ir_http.py", line 235, in _dispatch
    response = super()._dispatch(endpoint)
  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_http.py", line 224, in _dispatch
    result.flatten()
  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1291, in flatten
    self.response.append(self.render())
  File "/home/odoo/src/odoo/17.0/odoo/http.py", line 1283, in render
    return request.env["ir.ui.view"]._render_template(self.template, self.qcontext)
  File "/home/odoo/src/odoo/17.0/addons/website/models/ir_ui_view.py", line 442, in _render_template
    return super()._render_template(template, values=values)
  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_ui_view.py", line 2050, in _render_template
    return self.env['ir.qweb']._render(template, values)
  File "/home/odoo/src/odoo/17.0/odoo/tools/profiler.py", line 292, in _tracked_method_render
    return method_render(self, template, values, **options)
  File "/home/odoo/src/odoo/17.0/odoo/addons/base/models/ir_qweb.py", line 592, in _render
    rendering = render_template(irQweb, values)
  File "", line 5, in not_found_template
ValueError: Element '' cannot be located in parent view


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Mesud
Best Answer

(i wanted to use the comment tool as suggested, but its grayed out)

Had the same problem. Apparently it was a duplicate view causing the problem according Odoo Support. So you could check those.

I find it strange this wasn't an issue in odoo 16

after archiving the view we had several other issues, so be careful. Even our subscriptions disappeared. Payment providers stopped working...small catastrophe tbh...customer just went live and missed 27 orders so far staying in "offer" instead of "offer sent" status (meaning they have the items in their basket, but cant finalize the order/purchase)

we're waiting for further support now...

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Niyas Raphy (Walnut Software Solutions)
Best Answer

Hi,
Did you have done any changes in any of the website templates ? if yes, just revert those changes and see. Also if you can locate the template which shows the error, open the template in view, and compare the template using the compare option inside the action button and see if there is any unexpected changes in it.

If you are not able to resolve, you can create a support ticket for the same in:  https://www.odoo.com/help

Thanks

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