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Help

Disable Helpdesk Button after Ticket Reached A Certain Stage

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This question has been flagged
stagesbuttonsHelpdesk
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Nathan

Hello,

I'm currently using Odoo 12.0+e-20181025. At the moment I'm using the Helpdesk module and have been trying to modify it so that it can't be edited after it reached a certain stage. While my team managed to make it so that it can't change stage after reaching a certain stage, we realized that it can still be edited and then saved.

Is there a way to make it so that the edit/save button become invisible or at least unclickable when the ticket had reached a certain stage in the flow?

Thanks for reading and for the help. 

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Sudhir Arya (ERP Harbor Consulting Services)
Best Answer

You can make the fields readonly using attrs based on your stage.

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Nathan
Author

That is a valid solution, but I don't think editing each of my 165 fields is going to be a good option. Thanks, I'll do that if all else is fail. Thank you.

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