I have an issue with registering a refund for a payment made online through our website by Authorize.net.

Client made an online purchase and we were paid by Authorize.net. (SO4515)

Client called and cancelled the purchase because we couldn’t ship the product.

I logged into Authorize.net and refunded the client.

But there doesn’t seem to be any way in Odoo to register a refund via authorize.net.

When I made a credit invoice and clicked “register payment”, authorize.net was not one of the choices in the dropdown, so I cancelled the credit invoice, the original invoice, and the Sales Order.

But I need to register both the payment and the refund so I can complete my Bank Reconciliation.

What is the proper procedure?

I am running V11