Is there any way to customise the contact form to add more fields as well as an upload option for scanned business documents and other files?
I'm looking to setup a total of three contact forms for various purposes including the following:
>> Distributor Application
>> includes VAT, File Upload (preferably to attachments on the customer), Mobile, Fax, Contact Person, Legal Business Entity, etc.
>> General Enquiries
>> standard contact form for CMS/E-commerce - Odoo v8
>> Customer Support Ticketing System
>> I noticed in another question here - https://www.odoo.com/forum/Help-1/question/Does-Odoo-have-an-help-desk-functionality-31830 that Fabien had suggested a way to implement this with the issues system. Would there be any way to capture this information through a contact form that would open up a ticket and also trigger an automated template response to the customer as well as a copy of the form contents to be sent to an internal support email address?
Any suggestions or advice would be much appreciated.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
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Hello Luke
Were you able to make any headway with this? I am looking for something exactly like what you have described.
@Harihan Gopalan, I'm currently working on revising this and adding multiple forms for various applications. Once i've got something workable for myself i'll post a copy up as a module on my github profile so that others can work with it, however this is not likely to happen for a few months as 8.0 final stable release has not yet been announced.
Hi Luke Branch,
You can check UVdesk Helpdesk ( https://www.uvdesk.com/en/ ) and by the help of its feature called Form Builder App you can create unlimited custom forms for Odoo websites- https://www.uvdesk.com/en/blog/create-helpdesk-contact-form-for-odoo-website/
Thanks & Regards
