I generated a vendor bill from a purchase order. In the purchase order, the received items, quantities, prices & total are correct. The vendor bill, however, was somehow created with 0 quantities for all items and thus the total amount due is $0.00

In order to correct this, I would usually have to refund the bill, un-reconcile & delete payments & journal entries. Unfortunately In this case, I am unable to delete any payments because there wasn't any. pressing Ask refund generates the following message:

Cannot refund invoice which is already reconciled, invoice should be unreconciled first. You can only refund this invoice.

I cancelled the journal entry, which now appears as *12 and generates the following message when attempting to delete:

The operation cannot be completed, probably due to the following: - deletion: you may be trying to delete a record while other records still reference it- creation/update: a mandatory field is not correctly set [object with reference: Invoice - account.invoice]

There are no Journal Items as mentioned earlier because the amount is $0.00 and no actual payment was posted. However, the bill is still in a 'Paid' Status.

Even if I ignore it and try to post a duplicate entry, it will throw a message indicating a duplicate invoice reference.

Thanks in advance for any assistance.