Odoo Experience 2016

Odoo Helpdesk: A new application for customer service teams

  • Séverine Delhove (sde)
  • 10/06/16 11:30
  • Main Theatre

In this talk, you will learn how to set-up a customer service department with Odoo Heldesk, a new application of Odoo 10. The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... You will learn how to automate the creation of support tickets from different sources and customize qualification forms. The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge...