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Odoo vs Gofrugal

A detailed comparison of leading Point of Sale software for SMEs.

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Introduction

With the commencement of advanced payment technology and increased customer expectations, it has become significant for retailers to use POS software and switch to cloud solutions for their businesses.

POS systems offer customer-focused experience, enhanced efficiency, and enable to make data-driven decisions. Today, POS systems are not only inclined to payments. They also help to streamline business processes through sales management, inventory tracking, analytics, customer data collection, and much more! 

In this paper, we have curated an in-depth comparison between Odoo and Gofrugal ServQuick. Our vision is to provide a comprehensive and insightful analysis of these solutions through the features and capabilities of these POS software. We have compiled a table outlining the key features essential to any POS platform and integrated business management tools that enhance point-of-sale functionality.

Odoo

A versatile, intuitive, user-friendly software built to simplify business operations and fulfill the industries’ demands- Odoo is one of the most adept POS solution providers. With more than 82 business apps fully integrated and thousands of community modules, this open-source software caters to every sector and company size, making it a major player in the market. This open-source software counts more than 20,000 downloads daily, making it the most installed app suite and a direct competitor to other software such as Gofrugal ServQuick and Petpooja.

"Amazing employees deserve amazing software."

12 million +
monthly users

44,000 +
apps

1 to 6 weeks
to be implemented

4000+
employees

Gofrugal ServQuick

A cloud POS solution for restaurants built to enhance quality of service, speed, streamline business processes, and maximize profit. Gofrugal ServQuick revolves around complete restaurant management from maintaining inventory, scheduling production plans, handling recipes, streamlining kitchen operations, and boosting sales. Its powerful analytics suite & reporting enables restaurants to rework on restaurant menus, identify opportunities to save costs, and work with minimal staff to speed up business.

"Point of Sale helps you grow via multiple channels. "

215,000 +
users

80 +
integrated apps

2 to 3 days
to be implemented

 300+ 

employees

Features Comparison

Payments & Checkout

Odoo

Gofrugal ServQuick

Payment Handling

Cash Handling

Credit/Debit Card


Mobile Payment

Digital Wallet



Gift Card



Contactless/NFC Payments



Scan to Pay (QR code on Customer Display)



Tap to Pay



Deposit/Layaway



Buy Now, Pay Later



Multi-Currency Support



Currency Conversion



Currency Rounding



Invoicing & Order Handling

Invoicing Capabilities


Late Invoicing


Invoice Customer Generation


Parallel Order


Sell on the Move (via tablet or smartphone)


Counter-Scale Integration


Subscriptions Support


Cross-session Selling/Share Orders

Receipt & Customer Interaction

Digital and Physical Receipt Generation



Customizable Receipts



Split Tender



Tips Management



Discount Management



Cross-Selling and Upselling



Receipt on WhatsApp



Early Receipt Printing



Accounting

Accounting Integration



Customer Account Balance



Support for Compound Taxes



Support for Eco-taxes



Support for Recupel



Support for BEBAT



GST Treatment



Reporting of Sales Transaction in GSTR



Detailed Tax Statement



Integrated Tax Calculations



Tax Exemption



Tax Reconciliation



Real Time Consolidation



Fiscal Positions



Products

Odoo

Gofrugal ServQuick

Product Information & Organization

Product Category


Product Search and Filter



Product Attribute/Variant


Unit of Measurement


Large Product Range


Product Image and Gallery



Import/Export of Product Data


Bulk Product Editing and Updating



Barcode Generation


Barcode Scanning


Dynamic Barcodes



Seasonal Inventory



Kits Management


Multi-location pricing


Product Configurator


Combo Meal



Inventory Management

Inventory Tracking and Availability Status


Automated Inventory



Multi-warehouse Inventory


Lots / Serial Numbers


SKU (Stock Keeping Unit)



Inventory Transfer and Allocation



Low Inventory Alert System



Stock Replenishment Alerts


Procurement Management



Procurement Visibility



Pricing and Promotions

Price List


Discount and Promotional Pricing Options


Bundle Pricing



Employee Management

Odoo

Gofrugal ServQuick

Attendance & Time Management

Employee Time Clock



Scheduling & Roster



Switch Employee Session



Access & Permissions

Role-Based Access Control



Employee Access Control



Performance & Target Setting

Sales Targets Management



Employee Performance Metrics



Additional Features

Session History


Task Assignment



Chatter



Employee Training


Sales Commission


Payroll Integration



HR Integration



Store Management

Odoo

Gofrugal ServQuick

Order Management & Cashier Operations

Order History Tracking


Online Order



E-commerce Integration



Delivery Management


Ship Later (delivery)



Cashier Account



Customer Experience

Customizable Storefront Appearance



Multilingual Storefront


Returns & Exchange

Return Management



Exchange Management

Community module


Additional Features

B2B Quote



Click-and-Collect



Warehouse Preparation Display



Self-checkout Systems



Inventory Visibility Across Stores



Real-Time Stock Updates



Store Traffic Analytics


Digital Signage Integration


Multistore Management



Mobile POS (mPOS) for Line Busting and Sales on the Shop Floor



Restaurant Management

Odoo

Gofrugal ServQuick

Table Management

Floor plans



Table Transfer



Online Table Booking



Wait List Management



Table Status Tracking



Split Bill Capability



Merge Table



Order Management

Delayed Order Processing



Takeout & Delivery



Online Ordering System



Order Status Updates



Bar Tabs



Order Queues



Kitchen Order Tickets



Preparation Status Display



Menu Management

Digital Menu Management

Customizable Menu


QR Code Menu


Menu Deals

Seasonal Menu Rotation

Kitchen Management

Kitchen Printing System


Kitchen Display


Ingredient Tracking


Customer Self-service

Self-Order Kiosks

Self Order at Table


Self Payment at Table

Additional Features

Food Allergen Alerts


Integration with Food Delivery Platforms (see below)


Customer & Loyalty

Odoo

Gofrugal ServQuick

Customer Management

Customer Details Management


Customer Interaction History


Business Customer Handling


Customer Contact Tools

Customer Tagging

Customer Receivable / Credit Limit


Pop-Up Notes for Customer Details

Marketing Preference


Internal Notes to Customer Display

Customer Engagement & Communication

Customized Promotional Messaging

Customer Insight & Analytics


Customer Segmentation


Personalized Marketing Campaigns

Birthday Reminders/Discount

Soon


Omnichannel Customer Experience


Customer Feedback Collection


Customer Satisfaction Tracking


Loyalty & Rewards Program

Loyalty Card Management

VIP or Membership Programs

Loyalty and Discount Program

Coupon Generation & Management

Loyalty/Discount Usage Limit

Discount Validity Period

Reporting and Analytics

Odoo

Gofrugal ServQuick

Sales & Revenue Reporting

Real-Time Sales Data

Sales Reports

Cash Flow Reports

Revenue Trend Analysis


Time-Based Sales Reports

Gross Margin Reports

Inventory & Product Analytics

Inventory Reports


Product Performance Reports


Inventory Turnover Reports


Category-Wise Sales Reports


Transactional Reporting

Session Reports


Discount Reports

Refund & Returns Reports


Operational Analytics

Cash Control Reports


Employee Performance Reports


Peak Hours Identification


Dashboard & Customization

Dashboard Overview


Custom Reports


KPI Tracking


Predictive Analytics


Data Export/Import Capability


Customer Insights

Customer Behavior Reports


Customer Segmentation Reports


Loyalty Program Performance Reports


POS Hardware Integration

Odoo

Gofrugal ServQuick

Device Compatibility

Desktop Support


Tablet Support


Mobile Device Support


Touch Screen Compatibility


Peripheral Integration

Barcode Scanner Support


Receipt Printer Integration


Cash Drawer Integration


Customer Display System Integration


Card Reader/EMV Terminal Integration


Mobile Card Reader Support


Weighing Scale Integration


Kitchen Printer Integration (For restaurants)


Employee Login Card/RFID Tag


Hardware Management

Multiple Device Support


Compliance and Security

Odoo

Gofrugal ServQuick

Application & Data Security

SOC

ISAE3402 SOC 1 Type I, SOC 2 Type I, ISAE3402 SOC 1 Type II & SOC 2 Type II

ISO 27001:2013

PCI DSS


Additional Features

Multi-Factor Authentication (MFA)


User Access Control


Data Backup and Recovery


Integrations Ecosystem

Odoo

Gofrugal ServQuick

General

Website / eCommerce Integration


CRM


Integrated Accounting


Repairs Integration


WhatsApp


Email Marketing


SMS Marketing


Social Media Integration


Payment Processors

RazorPay Payment Devices

Soon!


Paytm Payment Devices


PineLabs Devices

Soon!


Stripe


UPI


Card (Credit/Debit)


Ordering and Delivery

UberEats


Swiggy


Zomato


Peppo


DotPe


Talabat


EasyDiner


Table Reservation

Standard Table Reservation


Dineout


Usability

Odoo

Gofrugal ServQuick

Implementation

Ease of Setup

8.9/10

8/10

Ease of Use

8.6/10

8/10

Meets Requirements

8.6/10

8/10

Works offline


Users Satisfaction

Ratings on g2Crowd

4.3/5

4.3/5

Ratings on GetApp

4.2/5

4.4/5

Ratings on Capterra

4.1/5

4.4/5

Pricing and Conditions

Pricing

Free, Unlimited users

 11000 INR/month

Free Plan



Free Trial



Quality of support

7.2/10

6/10

User Interface

The user interface (UI) often takes a backseat. Many solutions tend to channel their focus into core functions and back-end development, often leaving the design of an effective UI by the wayside. Unfortunately, this oversight can lead to less-than-ideal user experiences, which, in turn, impact the efficiency of operations and overall customer satisfaction.

Efficiency and customer satisfaction are crucial in the POS area. To excel, POS software must seamlessly align with the unique needs and aspirations of businesses, enabling them to serve their customers effortlessly. The UI plays a pivotal role here. It acts as a bridge, translating user preferences, habits, and skills into a software experience that functions harmoniously. 

A meticulously designed UI plays a central role in diverse facets of POS operations. It ensures swift and precise transactions, reduces the learning curve for staff, enriches customer engagement, facilitates efficient data collection, accommodates changing needs with ease, and mitigates the risks of costly errors. All of these contribute to enhanced operational efficiency and customer satisfaction. 

To delve deeper into this matter, let’s discover the back-end world of Odoo POS and Gofrugal ServQuick. We’ll observe their interface designs, all with the aim of evaluating their usability and efficiency.

Different solutions, different needs

In order to excel in business, it is important to streamline ineffective processes. For it, you need to opt for the right software. This leads to the analysis of certain parameters such as features, functionality, workflow, etc.

Business scope evaluates the software functions, specifications, usability, customization capability, and integrations with other tools for your business growth. 

User-friendliness measures how software is user-friendly to use easily & intuitively and whether it is adaptable to the business according to its tailored needs or not. It evaluates how the software is simple to install along with the updates requiring minimal effort to understand & avoid time-consuming training and procedures. It should also adhere to the industry standards and be efficient after all.

Odoo is an integrated platform that different businesses and organizations can utilize to fulfill their requirements by leveraging its multifunctionality and enhanced features. It has exceptional Point-of-sale capabilities and goes far above it. This all-encompassing software is highly customizable, integrates multiple applications, and accelerates businesses with an open-source nature. Its open-source nature empowers a thriving community resulting in a vast repository of community-contributed applications. Odoo Point of Sale offers immaculate services for restaurants and retail stores.

Gofrugal ServQuick offers more refined offer management and integration with food delivery platforms. It has an efficient reporting tool. But, it doesn’t work on Linux platforms (on-premise) & upgrading or applying patches to the application is hectic in it. Also, it is not possible to archive Old POS in it. It is user-friendly, but custom development can only be done by the Gofrugal itself. It suffers from customization limitations and limited scalability.

Conclusion

While opting POS software for business, certain major factors matter such as usability, customization, installation & setup, integration capability, and how much it can streamline your workflows. You need to decide to what degree the particular solution aligns with the unique needs of your business.

If you are looking for a specific point-of-sale solution & integrated platform for fulfilling all your business needs, then Odoo can be a great choice for you. It offers advanced options for POS and helps in the efficient management of restaurant or shop operations. It is a robust platform, fully customizable, offers an intuitive interface, and supports hassle-free payments.​

Gofrugal ServQuick can be helpful in restaurant management. However, Gofrugal ServQuick’s customization capability is not up to the mark and lags in integration with online stores or online websites.

On the other hand, Odoo is user-friendly and has a modern user interface, offers a wide range of advanced features, easy to use and implement. It is an all-rounder to help in delivering seamless services from restaurants and shops!

To explore Odoo, sign up for a free trial at www.odoo.com/trial. Also, you can schedule a demo with our Odoo expert Here. In case, you have any questions don’t hesitate to contact us.​