Customer Support Analyst
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.
Users of the Product
7,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
What you will do:
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing (emailing system), you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.
Responsibilities
- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Ensure customers' satisfaction
- Improve customers's experience
- Contribute to the improvement of our product & all documentation
Must Have
- Degree or experience related to Business
- Fluent in French & English
- Valid work permit for Luxembourg
- IT & Business Affinity
- Customer oriented & Solution minded
- Autonomous and fast learner
Nice to Have
- Any other European Languages (Dutch, German, Spanish, ...) is a +
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
What's great in the job?
You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.
In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!
What we offer.
Exchange Program
Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)
Our officesEvolution
Opportunities for development and training 📈
Sport Activities
Play any sport with colleagues
and Odoo pays the bill.
Eat & Drink
Basket of fruit, coffee, soups,
pantry snacks.
