In order to use whatsapp in our Odoo database, we have to follow some required steps:

1. Have a business facebook account.
2. Go to meta for developers and ‘log in’ or ‘create an account’.
3. Go to ‘my apps’ to start creating your application. (video)

https://drive.google.com/file/d/1zHxZ508dCj3oFbbALn4Mcbpyzj16uIZz/view?usp=sharing 

1. Download the whatsapp application in Our Odoo database

Odoo > applications > whatsapp > install

1. Go to whatsapp application in Odoo > configuration > whatsapp accounts > new

Things to keep in mind:

• The Odoo/whatsapp integration is not a substitute for the current whatsapp use in mobile devices, it rather is a complement. 
• A phone number is required for this and can’t be used in any other device (no phones or web whatsapp)
• Odoo users can only start a new conversation by sending a template but external users or clients can start a conversation with Odoo users.
• Meta requires a paying card upon app creation to charge depending on the number of messages and/or location. 
• The conversations in Odoo will be eliminated after 15 days.

For more information, go to the Odoo documentation:

https://www.odoo.com/documentation/17.0/applications/productivity/whatsapp.html