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Keynote - Vision & Strategy
Fabien PinckaersDone
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Opening Keynote - Unveiling Odoo 17
Fabien PinckaersDone
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What's new in Appointments ?
Camille Deceuninck & Gérard PichDone
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What's New in Inventory?
Thomas Deleval & Clotilde RuzetteDone
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Odoo Email Communication II: Let's Practice! Hands-On Techniques & Best Practices
Baptiste Vergote & Quentin CoussementDone
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Quoi de neuf du côté de la comptabilité ?
Benoit Koener & Lionel PortmansDone
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How to Retain Top Talent?
Mathilde Verlaine & De Vogeleer CharlineDone
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Odoo Email Communication I: New Features & Theoretical Foundations
Baptiste Vergote & Quentin CoussementDone
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Optimize Your Pricing Strategy: Odoo Price List Management
Chloé BergerDone
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Efficient Workforce Scheduling: Finding the Right People for Your Shifts
David KahnDone
David Kahn is a services expert at Odoo with international experience in implementing the system. If you see him in the halls, don't hesitate to say hi.
We all know that the client is king and that customer service can make or break a business regardless of the industry. In Odoo not only do we follow that mantra but we strive to provide customers with the right tools to maintain and develop customer relationships. Enter in: The Helpdesk App.
In this talk we will go through the nightmarish scenario of having endless customer support tickets, multiple teams to manage, special SLA policies for our clients and maintaining a high standard of quality throughout every step of the process. Nightmarish, if we don't have Odoo of course. With Odoo we will see how this process is nothing but a walk in the park.