Odoo Experience 2021
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What's New in Accounting?
Wynand Tastenhoye & Eva LombardoDone
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What's New in eCommerce?
Patrick LukusaDone
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Opening Keynote - Unveiling Odoo 15
Fabien PinckaersDone
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What's New in Discuss?
Dethier GregoryDone
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We switched to Odoo Payroll: Impact & Advice
Charlotte TrigauxDone
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What's New in Website?
Clément WatthezDone
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How to Build Beautiful Web Pages Like a Pro
Clément WatthezDone
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Ask Me Anything (AMA) with Fabien, Odoo's Founder
Fabien PinckaersDone
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Ask Me Anything (AMA) for Community
Antony LesuisseDone
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Keynote - Vision & Strategy
Fabien PinckaersDone
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Helpdesk: A 5-Star After Sales Service for Your Customer
Demo
Functional
Location: Studio 8
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10/7/21, 5:30 PM
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10/7/21, 6:00 PM
(Europe/Brussels)
(30 minutes)
Renee Carano
Support Team Manager
at Odoo
Renee Carano
Support Team Manager
at Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!
In this talk, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Quiz
How do you send automated emails when moving a ticket?
What is a new feature in v15 helpdesk?