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Event Odoo Experience 2021 starts on October 6, 2021 at 2:00:00 PM +0200
Helpdesk: A 5-Star After Sales Service for Your Customer
Demo Functional
Location: Studio 8 - 10/7/21, 11:30 AM - 10/7/21, 12:00 PM (EDT) (30 minutes)

Helpdesk: A 5-Star After Sales Service for Your Customer
Renee Carano Support Team Manager  at Odoo

Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!


As your business grows, having the right tool to support your helpdesk team record, track, and manage issues easily and efficiently is key!

In this talk, you will be introduced to the after-sales features implemented in Helpdesk:

  • Refunds (issue credit notes from tickets);
  • Repairs (generate repair orders for broken items from tickets);
  • Coupons (grant promotional coupons from tickets);
  • Returns (return products from tickets);
  • Integration with the Field Service app.

Quiz

How do you send automated emails when moving a ticket?
Increasing your customer retention by 5% can increase profits by