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Event Odoo Experience 2021 starts on October 6, 2021 at 2:00:00 PM +0200
Deliver Top-notch Support Services with Helpdesk
Demo Functional
Location: Studio 2 - 10/7/21, 9:30 AM - 10/7/21, 10:00 AM (EDT) (30 minutes)

Deliver Top-notch Support Services with Helpdesk
Alexandre Demeyer Business Advisor EMEA  at Odoo http://odoo.com

Alexandre Demeyer has been a Business Advisor at Odoo for almost 2 years in the direct sales department of the Belgian office.

He is in daily contact with business owners who are looking for an easy and fully integrated tool to manage all aspects of their business.

He helps managers by understanding their needs and showing them how Odoo can meet those. Its mission is to help companies meet their daily challenges with amazing software.


“Companies that excel at the customer experience grow revenues 4-8% above their market” according to the consulting firm Bain&Company.


As you also want that, having the right tool to support your helpdesk team on recording, tracking, and managing issues raised easily and efficiently is key!


In this talk, which will be filled with use cases, you will be introduced to the non after-sales features implemented in Helpdesk:

  • Management of tickets, teams, assignment, priority, automatic closing,...

  • Creation and opening of tickets via different channels: email, livechat, website form, on the fly/by phone, via leads, ...

  • Analysis and reporting: SLA, timesheets, customer ratings,...

  • Customer autonomy: consult the status online, close the ticket, have access to e-learning or FAQ (by pushing tickets in the Helpcenter’s forum),...


And many more, join us !