Ask Me Anything (AMA) with Fabien, Odoo's Founder
Keynote - Vision & Strategy
What's New in Discuss?
What's New in Website?
What's New in eCommerce?
How to Build Beautiful Web Pages Like a Pro
Odoo Awards Ceremony
Amy Caroline DowningDone
What's New in Accounting?
Wynand Tastenhoye & Eva LombardoDone
Ask Me Anything (AMA) for Community
We switched to Odoo Payroll: Impact & Advice
Aurore started her Odoo adventure 9 years ago as an Office Assistant. She worked with each department, but particularly closely with Fabien and the accounting team. Later, she worked as Functional Consultant, implementing Odoo for various companies. After 2 years of being a consultant, we asked her to build and manage the customer service department. It has now been 6 years that she's improving Odoo's customer service at all of our offices around the globe.
In this talk, Aurore, the Support Manager, will explain:
- How to report an issue:
all about the online support form "www.odoo.com/help"
- How requests are managed:
a detailed description of the different support teams
as well as an explanation of the different stages
- How do you keep track of your requests:
information that you can find on your Odoo Portal Account