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Opening Keynote - Unveiling Odoo 14
Fabien PinckaersDone
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Keynote - Vision & Strategy
Fabien PinckaersDone
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Odoo Spreadsheet: Advanced Features
Nicolas BassineDone
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Studio: Approvals and Workflows
Parth R. SukhadiaDone
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Odoo Expenses: An Easier Way to Submit and Approve Receipts
Ray CarnesDone
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Attract Talent with Referrals and Recruitment Tools
Hunter StoehrDone
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Simplify Your Payroll with Work Entries
Charlotte TrigauxDone
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Say Goodbye to Excel with the New Built-in Odoo Spreadsheets
Brett HydemanDone
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Online Events: Organise, Promote and Sell
Luc NailisDone
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How to Make Interactive Meeting Presentations with Odoo Survey
Yosiat GimbernardDone
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Helpdesk: a 5-Star After-Sales Service for Your Customers
Functional
Demo
Location: Studio 3
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10/1/20, 9:30 PM
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10/1/20, 10:00 PM
(Europe/Brussels)
(30 minutes)
Renee Lang
Technical Support Specialist Manager at Odoo
Renee Lang
Technical Support Specialist Manager at Odoo
Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!
As your business grows, having the right tool to support your helpdesk team on recording, tracking, and managing issues raised easily and efficiently is key!
In this talk, which will be filled with use cases, you will be introduced to the after-sales features implemented in Helpdesk:
- Refunds (issue credit notes from tickets);
- Repairs (generate repair orders for broken items from tickets);
- Coupons (grant promotional coupons from tickets);
- Returns (return products from tickets);
- Integration with the Field Service app.
Join us!
Quiz
How can you assign tickets to your team?
What is the new helpdesk feature in v14:
