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Event Odoo Experience 2020 starts on September 30, 2020 at 2:00:00 PM +0200
Helpdesk: a 5-Star After-Sales Service for Your Customers
Demo Functional
Location: Studio3 - 10/1/20, 3:30 PM - 10/1/20, 4:00 PM (EDT) (30 minutes)

Helpdesk: a 5-Star After-Sales Service for Your Customers
Renee Lang Technical Support Specialist Manager at Odoo

Renee is the Head of Support at Odoo in San Francisco. She joined Odoo in 2015 as an Implementation Consultant and has a passion for helping Odoo users succeed!


As your business grows, having the right tool to support your helpdesk team on recording, tracking, and managing issues raised easily and efficiently is key!

In this talk, which will be filled with use cases, you will be introduced to the after-sales features implemented in Helpdesk:

- Refunds (issue credit notes from tickets);

- Repairs (generate repair orders for broken items from tickets);

- Coupons (grant promotional coupons from tickets);

- Returns (return products from tickets);

- Integration with the Field Service app.

Join us!

Quiz

How can you assign tickets to your team?
Can you send emails automatically upon stage changes?