Odoo Experience 2017
-
New App: Online Appointments
-
Deep Dive in Odoo Subscription Management
Jigar Amin, Software Developer US - OdooDone
-
Odoo 4 Fashion
Bruno ConilDone
-
Odoo Helpdesk: Benefits for Customer Service Teams
Richard Mouthier, Business Analyst - OdooDone
-
The New Activities: calls, emails, to-dos
Christophe Ricevuto - Business Analyst, OdooDone
-
Next Generation HR: Flexible Salary Packages
Nicolas Bassine - Business Analyst, OdooDone
-
Knowlegde Management with Odoo
Frederik KramerDone
-
Odoo Implementation for Fixed Assets
Gregory MaderDone
-
How Odoo Recruits 150 People per Year with Our HR Tools?
Alessandro Mazzocchetti - CFO, OdooDone
-
Benefits of an Integrated CRM
Frédéric Gilson - Product Owner, OdooDone
Odoo Helpdesk: SLA & Reporting
Functional
Location: Bruyères
-
10/6/17, 10:10 AM
-
10/6/17, 10:30 AM
(Europe/Brussels)
(20 minutes)
Karel Desmet - Business Analyst, Odoo
Karel Desmet - Business Analyst, Odoo
Functional consultant working at Odoo for 1.5 years
This talk is suitable for Odoo beginners and for people that are partiularly interested in the helpdesk module and its service level agreement feature (SLA).
The talk will include a general overview on how to set up your SLA's and how to link them to a specific working calendar. This way, you can follow up service levels more closely by taking into account the hours that your helpdesk team is not active.
Attendees will learn best practices to manage their
support and helpdesk service in a better way