Odoo Experience 2017

Odoo Helpdesk: SLA & Reporting

  • Karel Desmet, Business Analyst - Odoo
  • 10/06/2017 10:10
  • Bruyères

This talk is suitable for Odoo beginners and for people that are partiularly interested in the helpdesk module and its service level agreement feature (SLA). The talk will include a general overview on how to set up your SLA's and how to link them to a specific working calendar. This way, you can follow up service levels more closely by taking into account the hours that your helpdesk team is not active. Attendees will learn best practices to manage their support and helpdesk service in a bett...

Boost Your Sales and Online Presence with Odoo Livechat

  • Nicoleta Tristan, Business Analyst - Odoo
  • 10/06/2017 12:15
  • Hocaille

Target audience: Expert, Sales & Marketing Department Version covered: v10 What will people learn from this talk: - Improve your online presence - Offer higher quality customer service to your clients and potential clients - Increase your sales by using Livechat What should people expect from this presentation: To learn how to take advantage of this simple Livechat tool and reach out to different types of audience. First of all, you can help your own customers, and offer live support through y...