Odoo Experience 2016

10/05/2016 09:00 to 10/07/2016 17:00 (Europe/Brussels)

Louvain-La-Neuve, Belgium

Odoo Helpdesk: A new application for customer service teams

  • 10/06/2016 05:30
  • Functional / Main Theatre

In this talk, you will learn how to set-up a customer service department with Odoo Heldesk, a new application of Odoo 10. The first part of the presentation is dedicated to the configuration of the multiple channels for incoming tickets: email, web forms, .... You will learn how to automate the creation of support tickets from different sources and customize qualification forms. The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge...