Synconics Social Engagement : Get Social in CRM

Odoo Experience 2016

In this digital era ‘Word travels faster than the World’. A word of mouth can make or break your brand’s reputation. The opinion of a few can influence millions. Brands are turning to Social Media to have their customers concerns being heard and being addressed. When brands stay engaged in conversation they can deliver amazing customer experience by turning challenges into opportunities.

Synconics Social Engagement provides easy-to-use mechanisms to identify the positive or negative sentiment within a post/tweet. The product helps you understand what people are saying on social media about your brand, product and services. These dashboards are intuitive and interactive. Overview dashboard provides a summarised view. Sentiment, Conversation and Locations dashboard provides deeper insight on several key dimensions.

Social media has had and is continuing to have a huge influence on business marketing and how businesses engage with their target audience. The use of social media to share and engage with others continues to grow at an astounding rate, so it would be wise for any business to develop and implement a sustainable social media strategy in order to successfully take advantage of this rapidly changing environment.

About The Author

Dharmesh Patel - Co-Founder & CEO, Synconics Technologies Pvt. Ltd

He has a Master degree in Computer Application and worked for 5+ years in TinyERP, India for a France based Odoo partner in early days of TinyERP (Odoo). Since 2012 he is operating his own business, Synconics Technologies Pvt. Ltd as an Odoo Partner.

Since version 4.2 (year 2007) he has been working on Odoo and has 9+ years of experience in Odoo Installation, Configuration, Customization, Development, Training, Migration & Integration.

About Synconics Technologies Pvt. Ltd:

We are providing solutions for all ERP components including Customer Relationship Management (CRM), Supply Chain Management (SCM), Manufacturing Resource Planning (MRP), Project Resource Planning (PRM), Human Resource Management (HRM) and Finance Resource Management (FRM).

We are Official Odoo Partner ( and our core development team has 9.5+ years of working experience with Odoo (OpenERP). We have dedicated team of software engineers who are giving strong Odoo ERP Solution, Technical service, Support and Training to the clients from different part of the globe.

Practical Info

10/06/2016 08:00
20 minutes
Discovery / Foyer Royal