Odoo Helpdesk: A new application for customer service teams
Odoo Experience 2016
The next part of the talk is dedicated to the tools Odoo offers to help you support the service: SLAs, knowledge center, public or private forums, service contracts, etc.
Finally, we will finish with a few tips and tricks to make your helpdesk operators more productive: how to automate events based on triggers, how to customize canned response, how to delegate a ticket in real time, how to do a group chat, how to convert an issue into a document in the knowledge base.
About The Author
Antoine Huvelle - Business Analyst, Odoo
Having worked for more than 5 years at Odoo, I started working on training our partners and client while taking care of small projects. For three years now, I'm taking part in projects, sometimes as PM, sometimes as BA, where more experience and knowledge about our wonderful product is needed. Always enthusiastic about new features (I even try to propose new ones sometimes :p), I try to always find a solution among the available tools and in the scope of my client's abilities.
Functional / Main Theatre