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Overview
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Helpdesk Overview60 xp
- Unirse al curso to access resources
- Examen
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Service Level Agreements (SLAs)40 xp
- Unirse al curso to access resources
- Examen
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Receiving Tickets60 xp
- Unirse al curso to access resources
- Examen
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Customer Ratings60 xp
- Unirse al curso to access resources
- Examen
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After-Sales Features60 xp
- Unirse al curso to access resources
- Examen
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Live Chat60 xp
- Unirse al curso to access resources
- Examen
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Receiving Tickets
60 XP
Learn how to receive tickets through emails and the website form.
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Incrustar en su sitio web
1.
If a customer types a message in the body of an email and sends it, where does it appear in Odoo?
2.
How can customers NOT view their own support tickets?
By being logged in to their customer account and clicking on their ticket number after they submit a website form.
By clicking on the ticket number in their Ticket Reception Acknowledgement email.
By clicking on “View Ticket” in their Ticket Reception Acknowledgement email.
By logging on to their customer portal, going to the “Help” page, and clicking “View my Tickets”.
