Customer Success Manager - English & Spanish

250 Executive Park Blvd, Suite 3400, San Francisco, CA 94134, Estados Unidos

Who is Odoo?

We're a scrappy team of smart people who like working hard and having fun too. We  continuously create the most disruptive enterprise management software in the world. We do a great job because we love what we do.  

Odoo provides a range of specialized and easy-to-use business applications that form a complete suite of tools to address any business need. We give millions of companies easy access to the software they need to optimize and expand their business. Odoo is the most installed business software in the world, used by over 4.4 million users worldwide ranging from startup companies to large enterprises. Odoo's cloud based platform is 3 times more affordable than traditional competitors like SAP and Microsoft.

Odoo has a strong international presence with offices in San Francisco, New York, Brussels, Luxembourg, Hong Kong, Gujarat and Dubai. The San Francisco office was established in 2010. Since then, we've been growing tremendously. 

Think it's too good to be true? See for yourself. Check out our 
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Customer Success Account Manager Role

A sales job for smart people who care about customer satisfaction, and like software. You will be responsible for a portfolio of companies in North and South America. Your primary goal is to achieve sales targets by driving up customer retention and expansion. The clients this team handles can be as small as a proprietorship or as big as thousands of employees. Clients want to partner with Customer Success to strategically grow their company, and this team helps coordinate growing with Odoo.



Please note that this is an onsite role in San Francisco CA; remote candidates will not be considered.


We are hiring a Customer Success Manager to join the team! This role requires little to no travel.


Odoo is the world's top open-source ERP SaaS software and Customer Success is key to our future success! Customer Success Managers coordinate with various service teams to strategically find the best solutions for businesses that use our software.


As a CSM here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North and South America.


Responsibilities:

  • Responsible for delivering on the customer’s overall success with Odoo and drive adoption of our solutions while delivering the highest levels of customer satisfaction across the North and South America regions

  • Able to manage complex account situations and lead resolution towards mutual success for SMEs and large enterprise clients as an account manager

  • Achieve sales and retention targets through your ability to build customer relationships, while ensuring the successful execution of the customer's strategy roadmap

  • Act as the main POC, defining a success plan with deliverables, and ensuring clear communication across the customers’ operational areas

  • Deliver exceptional customer experience through proactive communication while orchestrating the right internal resources, and effectively using the customer engagement model to align, track, and evolve the customer's business goals

  • Drive adoption of Odoo ERP solutions by referencing data insights to progress from baseline through the maturity curve of SMEs’ accounts

  • Foster innovation by sharing best practices and new ways your SaaS customers can leverage Odoo solutions to advance their digital maturity

  • Identify at-risk customer accounts and execute a retention plan which might involve negotiation, re-onboarding, customer service, sales quotes, license management, user subscriptions, and cross-team collaboration

  • Develop and execute all phases of a subscription renewal plan by ensuring on-time invoicing and onboarding all accounts to project managing potential development or functional improvements to databases

  • Monitor customer accounts’ usage of Odoo’s software apps and health indicators, such as by reviewing contracts and pricing to identify successful potential growth opportunities using change management and organization change knowledge

  • Contribute to ongoing initiatives to continuously improve our approach to securing customer success


Qualifications and Requirements:

  • Bachelors is required - Business-oriented major is a strong plus

  • Accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry experience as well as Microsoft Excel and Google Sheets highly valued

  • Spanish and English fluency required - Executive-level communication and presentation skills, both written and verbal, especially when it comes to software sales discussions

  • SaaS or Paas pre/post sales experience or relevant knowledge - Understand the value prop of an ERP software to businesses

  • Demonstrate an understanding of a customer’s renewal life-cycle, and have a passion for customer success!

  • Previous role providing or great aptitude with coordination and keeping organized

  • Strategic planning support when it comes to the Saas client’s business strategy


Compensation and Perks:

  • Compensation includes base salary and commission

  • Benefits package: healthcare, dental, vision, life insurance, Flexible Spending Account, Health Savings Account, and savings on additional voluntarily selected benefits

  • PTO (Paid-time-off), paid sick days, and paid holidays

  • Pre-tax commuter benefits such as parking and transit

  • Snacks, fruit, and coffee/drinks on tap!

  • Yoga classes on-site and other activities possibly expensed if multiple employees attend, especially sports-focused activities

  • Evolve in a nice working atmosphere with a passionate team!

Apply Now!

Key Points

Customer retention & expansion

Achieve monthly targets

North and/or South America

Customer Satisfaction

Challenges

A lot to learn

Master the product/problem solver

Deal with various industries

What's great in the job?

  • The main sales driver is your ability to solve problems and satisfy customers
  • You sell management software to directors of SMBs: interesting projects and people
  • Large apps scope: CRM, MRP, Accounting, Inventory, HR, Project Mgmt, etc...
  • Direct coordination with functional consultants for qualification and follow-ups
  • High commissions for good performers
Job Complexity:
Personal Evolution:
Variability of the Job:
Technical complexity:
Overachieving Possibilities:
Sales Cycle:

1 month

Company Growth:

50% YoY

Company Maturity:

Profitable

Benefits

Healthcare, dental, vision, life insurance, FSA, HSA, and other voluntary benefits to choose

PTOs

Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefits 
(parking and transit)

Discount Programs

Brand-name product and services in categories like travel, electronics, health, fitness, cellular, and more

Prime location

Right off Highway 101, free employee parking, and walking distance from MUNI / Free Shuttle (stops at Caltrain/Bart).

Sponsored Events

Monthly Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual event(s)

Sport Activity

Weekly yoga classes in-office. Play any sport with enough colleagues and the bill is covered.

Eat & Drink

Peet's and Philz coffee provided all day on demand and pantry snacks