This is just a general question regarding expectations with support tickets.
Our Enterprise (Odoo.sh) database has been inaccessible due to a licensing issue (original subscription was closed by our sales rep and new one created for the Odoo.sh account). Now, I don't have any subscriptions to renew in our Odoo account.
Regardless of the issue, I submitted a ticket on friday with all of the details and still have not received a response. Obviously if we are to run our entire business through Odoo we need more responsive help with issues such as licensing that we cannot control.
I have since submitted an additional ticket and reached out through Whatsapp chat. Still nothing. I have also emailed our sales rep who canceled the first subscription.
Is three days common for not receiving a response on emergency issues such as this?
