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Fergus Tuomey Irlanda
12/8/15 4:10

Emad,

Did you find a solution to this problem?  I have exactly the same situation.

Fergus

3 Comentarios
Fergus Tuomey Irlanda
12/8/15 11:11

Thanks for the response Emad. This was done previously. Unfortunately the sales order was not set to "Shipping Exception". It's still in "Sale to Invoice" status. Fergus

Emad Jaddo Emiratos Árabes Unidos
12/8/15 11:59

If the status still Sale to invoice, there are still back orders there. Make sure you View Deliver orders, if you have made any partial delivery there you will see the delivery orders there and will be still open as a back order. That one needs to be cancelled. If you have not made any partial delivery then you will be taken immediatly to stock move, which you will need to cancel (if you want to cancel the entire SO). Once you do either of those and go back to the SO you should have the shipping exception there.

Fergus Tuomey Irlanda
20/8/15 8:08

Emad,

Thanks again for the response. I got this sorted with the help of your advice.

Fergus

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Emad Jaddo Emiratos Árabes Unidos
12/8/15 9:18


Hi Fergus,

Yes we did. Basically, you will have to cancel all back order related to that sales order, which will set the Sales order to "Shipping Exception", then you will need to "Ignore Exception". This will make the status as "Sales Order" instead of "Sale to Invoice" and it will not show as open SO. When the payment is received for this sales order the status change to Done.

Hope this will help.

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