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i have thousand of customer and they raise tickets thru support/helpdesk. But cannot see the status of the tickets raised by them. 

I want give them access as portal user. Does these access will result is paid license or not. I do not want to take any paid license as those will be in thousands but want to increase the happiness of my customer as they can track or check the status of all there issues from the screen and not calling again and again which result in lots of waste of time of my support team.  

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Portal Users do not consume a license.

They are "free" (you can have as many as you want as long as your subscription is valid).

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Thanks a Lot Ray. I am very new to odoo and in learning phase.

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Hello, 

In Odoo 15 Enterprise, You can give access as a Portal User so your customer can see their own tickets. 

For now as per Odoo Enterprise, Portal User is Not chargeable. 

Thanks & Regards,



CandidRoot Solutions Pvt. Ltd.

Mobile: (+91) 8849036209
Email: info@candidroot.com
Skype: live:candidroot
Web: https://www.candidroot.com
Address: 1229-1230, Iconic Shyamal, Near Shyamal Cross Road, Ahmedabad, Gujarat

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FW: Quest closed as same answer provided by Ray

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