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Irena Jakša ZupančičDone
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J.A. Daniel GöppnerDone
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Aaron Henriquez QuintanaDone
Technical consultant in Eficent with 4 years of experience in Odoo. Specialized in logistics. Demand Driven Planner Professional certified. Author of the RMA application for Odoo (presented in Odoo Experience 2018).
Last year the basics for managing RMA in Odoo Enterprise were settled. This year we will go deeper on RMAs focusing on the relationship with repair orders.
We will learn how to handle all the possible use cases by using the different repair types:
- With/without warranty
- Internal repair
- Refurbish repair.
We will go inside logistics. Explaining how people at the warehouse will handle the stock move:
- Receiving the product from customer
- Sending the components to the work station
- Prepare the repaired product to be shipped
Additionally, we will go over the accounting implications of all operations involved:
- Returns. Accounts that will intervene.
- Consumed materials.
- Repaired product added costs.
- Labor and Overhead costs
We will see that the RMA application handles all those complex use cases by making them simple and how the application fits Odoo perfectly. The RMA application is currently available in Odoo v12 in both community and enterprise versions.
This presentation will be presented using Odoo12 enterprise. The session will combine a short presentation with a live demo at the end.