Evento Odoo Connect 2019 starts on 5 de noviembre de 2019, 8:00:00 -0800
Using Odoo to create a desired customer journey and engage your clients
Business
Location: Main Hall - 5/11/19 20:30 - 5/11/19 20:50 (-0500) (20 minutos)

Using Odoo to create a desired customer journey and engage your clients
Dennis Mullert, Director - Latin America at Five9

Dennis Mullert is the Director of Latin America at Five9 an is responsible for all business development and strategic execution of the Five9 cloud-based contact center suite of products in Latin America. 


Past experience: Vice President - Latin America Region -- Teleopti Oversee and direct all business development and strategic execution and success of the Teleopti Workforce Management & Planning solutions in Latin America. Customer Experience and Engagement Practice Leader, Avaya Americas International Oversee business development and strategic execution and success of the Avaya Customer Experience and Engagement solutions in the Americas International region.


Today's customers expect to interact with brands in their preferred channel of communication. Organizations have to access all of these interactions in one easy to use platform to keep up with the demand. Integrating with private social media, public social media, email, SMS, chat and telephony can be a challenge for any organization. With Odoo can centralize all interactions an give the agent/employee the correct information at the right time in the preferred channel. Leverage the power of Odoo with Five9 and other integrated tools to communicate effectively creating a desire consumer experience for your clients. Customer Engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. Providing a high-quality customer experience is an important component in your customer engagement strategy. Use Odoo and other integrated tools to design and create the perfect customer journey for your clients.