VoIP services in Odoo with Axivox

Introduction

Odoo VoIP (Voice over Internet Protocol) can be set up to work together with Axivox. In that case, an Asterisk server is not necessary, as the infrastructure is hosted and managed by Axivox.

To use this service, contact Axivox to open an account. Before doing so, verify that Axivox covers the company’s area, along with the areas the company’s users wish to call.

配置

To configure Axivox in Odoo, go to the Apps application, and search for VoIP. Then, install the VoIP module.

Next, go to Settings app ‣ General Settings ‣ Integrations section, and fill out the Asterisk (VoIP) field:

  • OnSIP Domain: set the domain created by Axivox for the account (e.g., yourcompany.axivox.com)

  • WebSocket: type in wss://pabx.axivox.com:3443

  • VoIP Environment: set as Production

Integration of Axivox as VoIP provider in an Odoo database.

小技巧

Access the domain on the Axivox administrative panel by navigating to https://manage.axivox.com/. After logging into the portal, go to Users ‣ Edit (next to any user) ‣ SIP Identifiers tab ‣ Domain.

Configure VoIP user in Odoo

Next, the user is configured in Odoo, which must take place for every Axivox/Odoo user using VoIP.

In Odoo, go to Settings app ‣ Users & Companies ‣ Users, then open the desired user’s form to configure VoIP. Under the Preferences tab, fill out the VOIP Configuration section:

  • VoIP username / Browser’s Extension: (Axivox) SIP username

  • VoIP Secret: (Axivox) SIP Password

  • External device number: SIP external phone extension

  • How to place calls on mobile: method to make calls on a mobile device

  • OnSIP Auth User: (Axivox) SIP username

  • Call from another device: option to always transfer phone calls to handset

  • Reject All Incoming Calls: option to reject all incoming calls

Integration of Axivox user in the Odoo user preference.

小技巧

Access the domain on the Axivox administrative panel by navigating to https://manage.axivox.com/. After logging into the portal, go to Users ‣ Edit (next to the user) ‣ SIP Identifiers tab ‣ SIP username / SIP password.

SIP credentials in the Axivox manager.

重要

When entering the SIP Password into the user’s Preferences tab, this value must be typed out manually and not pasted in. Pasting in causes a 401 server rejection error.