设备和整合

The Phone app can be used on many different devices, such as a computer, tablet, mobile phone, and many more. This is helpful in that it reduces costs, and employees can work from anywhere in the world, so long as they have a broadband internet connection.

Odoo Phone is SIP (Session Initiation Protocol) compatible, which means it can be used with any SIP compatible application.

This document covers the process of setting up Odoo Phone across different devices and integrations.

The Phone app is fully integrated with all Odoo apps, allowing users to click into any app, and schedule a call as an activity in the chatter.

Example

For example, in the CRM app, a user can click into an opportunity, and click on Activities in the chatter.

接下来，他们可以选择 呼叫，并在 到期日期 下选择一个日期。

一旦他们点击 保存，一项活动就会显示在沟通栏中。

Should the Due Date be for today’s date, the activity shows up in the Phone widget.

Use Odoo Phone on a computer

The Odoo Phone app and widget can be used from any browser on a laptop or desktop device. Simply click on the (Phone) icon icon in the upper-right corner, while in the Odoo database, and the widget appears.

其他資料

To see how to use the Phone widget on a desktop/laptop computer, check out this documentation: Phone widget.

Use Odoo Phone on a mobile device

重要

While outgoing calls can be placed using Odoo on a mobile device, the Odoo Phone app does not ring on incoming calls. If the user needs to be reachable on a mobile device at all times, an app, like Zoiper, should be used. Apps like that stay connected in the background at all times. calls. If the user needs to be reachable on a mobile device at all times, an app, like Zoiper, should be used. Apps like that stay connected in the background at all times.

For more information, see the Zoiper Lite section.

The Odoo Phone app can be used on tablets and mobile phones, through the Odoo Android or Apple iOS applications. Additionally, a mobile web browser can be used to access the database.

警告

Odoo Android and Apple iOS applications are no longer being maintained by Odoo on the Android and Apple portals. This means Odoo support only handles limited scopes of Odoo Android or Apple iOS support tickets.

While in the mobile application on a mobile device/tablet, access the Odoo Phone widget, by tapping on the (Phone) icon in the top-right corner. The widget appears in the lower-left corner.

首次使用移动应用程序从平板电脑拨打电话时，系统会提示用户 允许 数据库使用麦克风。出现提示时点击 允许 以继续使用麦克风通话。

无论是使用手机 Odoo 应用程序还是网络浏览器，这一步骤都是**必要的**。

Odoo then asks how to make the call. The two options are: VOIP or Phone (should the tablet be enabled for calling). Click the box next to Remember ? should this decision be the default moving forward.

Here is the layout of what the Phone app looks like on a mobile device:

Zoiper Lite

Zoiper Lite is a free VoIP SIP dialer with voice and video.

To start using the Zoiper app, download it to the device, via the Zoiper download page.

A mobile device is the most common installation, and this document covers how to set up on the Zoiper iOS application. Screenshots and steps may differ depending on the setup conditions.

After installing the Zoiper application on the mobile phone, open the application, and tap on Settings. Navigate to Accounts, and tap on the + (plus) icon to add an account.

如果 VoIP（互联网语音协议） 帐户已经设置，请单击 是。这意味着已经生成了账户用户名和密码。

接下来，点击 选择提供商。在弹出的屏幕上，点击右上角的 国家/地区，将提供商缩小到特定国家/地区。为正在配置的提供商选择国家/地区，然后找到 提供商，并选择它。

Example

If the provider being configured is Axivox, select Belgium. Then, choose Axivox as the provider.

在 SIP（会话启动协议） 选项下，输入 账户名、域名、用户名`和 :guilabel:`密码。所有这些信息都因账户而异。

小訣竅

To access this information via the Axivox portal, navigate to Users ‣ Choose user ‣ Edit ‣ SIP Identifiers tab. The SIP username, Domain, SIP password, and Address of the proxy server are all present in this tab.

Zoiper 字段	Axivox 字段
帳戶名稱	可以是任何东西
篩選範圍	篩選範圍
使用者名稱	SIP 用户名
密碼	SIP 密码

输入账户信息后，点击屏幕上方的绿色 注册 按钮。检查注册信息后，*Zoiper*会弹出一条信息，说明 注册状态：完成。

At this point, Zoiper can now make phone calls using the VoIP service.

Linphone

Linphone is an open-source VoIP SIP softphone, used for voice, video, messaging (group and individual), as well as conference calls.

To start using the Linphone app, download it to the device, via the Linphone download page.

A mobile device is the most common installation, and this document covers how to set up the Linphone iOS application. Screenshots and steps may differ depending on the circumstances.

To begin configuring Linphone for use with a SIP provider, first open Linphone, and an assistant screen appears.

在此页面中，选择 使用 SIP 帐户。然后，在下一屏幕中输入 用户名、密码、域名`和 :guilabel:`显示名称。完成后，按 登录。

At this point, Linphone is ready to start making calls, once there is a green button at the top of the application screen that reads, Connected.

小訣竅

Linphone makes a variety of applications for mobile and desktop devices in operating systems, such as Windows, Linux, Apple, and Android. Because Linphone is an open-source project, many new updates are released on a regular basis.

请参阅`Linphone 的维基文档页面 <https://wiki.linphone.org/xwiki/wiki/public/view/Linphone/>`_。