Dispozitive și integrări

The Phone app can be used on many different devices, such as a computer, tablet, mobile phone, and many more. This is helpful in that it reduces costs, and employees can work from anywhere in the world, so long as they have a broadband internet connection.

Odoo Phone is SIP (Session Initiation Protocol) compatible, which means it can be used with any SIP compatible application.

This document covers the process of setting up Odoo Phone across different devices and integrations.

The Phone app is fully integrated with all Odoo apps, allowing users to click into any app, and schedule a call as an activity in the chatter.

Example

For example, in the CRM app, a user can click into an opportunity, and click on Activities in the chatter.

Apoi, pot alege Apel, iar sub Data scadentă, pot selecta o dată.

Odată ce fac clic pe Salvează, în chatter apare o activitate.

Should the Due Date be for today’s date, the activity shows up in the Phone widget.

Use Odoo Phone on a computer

The Odoo Phone app and widget can be used from any browser on a laptop or desktop device. Simply click on the (Phone) icon icon in the upper-right corner, while in the Odoo database, and the widget appears.

Vezi și

To see how to use the Phone widget on a desktop/laptop computer, check out this documentation: Phone widget.

Use Odoo Phone on a mobile device

Important

While outgoing calls can be placed using Odoo on a mobile device, the Odoo Phone app does not ring on incoming calls. If the user needs to be reachable on a mobile device at all times, an app, like Zoiper, should be used. Apps like that stay connected in the background at all times.

For more information, see the Zoiper Lite section.

The Odoo Phone app can be used on tablets and mobile phones, through the Odoo Android or Apple iOS applications. Additionally, a mobile web browser can be used to access the database.

Atenționare

Odoo Android and Apple iOS applications are no longer being maintained by Odoo on the Android and Apple portals. This means Odoo support only handles limited scopes of Odoo Android or Apple iOS support tickets.

While in the mobile application on a mobile device/tablet, access the Odoo Phone widget, by tapping on the (Phone) icon in the top-right corner. The widget appears in the lower-left corner.

Atunci când efectuează pentru prima dată un apel de pe tabletă folosind aplicația mobilă, utilizatorului i se solicită să Permite bazei de date să folosească microfonul. Faceți clic pe Permite când vi se solicită să continuați apelul folosind microfonul.

Acest pas este necesar, indiferent dacă utilizați aplicația mobilă Odoo sau browserul web.

Odoo then asks how to make the call. The two options are: VOIP or Phone (should the tablet be enabled for calling). Click the box next to Remember ? should this decision be the default moving forward.

Here is the layout of what the Phone app looks like on a mobile device:

Zoiper Lite

Zoiper Lite is a free VoIP SIP dialer with voice and video.

To start using the Zoiper app, download it to the device, via the Zoiper download page.

A mobile device is the most common installation, and this document covers how to set up on the Zoiper iOS application. Screenshots and steps may differ depending on the setup conditions.

After installing the Zoiper application on the mobile phone, open the application, and tap on Settings. Navigate to Accounts, and tap on the + (plus) icon to add an account.

Dacă contul VoIP este deja configurat, atunci faceți clic pe Da. Aceasta înseamnă că un nume de utilizator și o parolă au fost deja produse.

Apoi, atingeți Selectați un furnizor. Pe ecranul care se populează, atingeți Țară, în colțul din dreapta sus, pentru a restrânge furnizorii la o anumită țară. Alegeți țara pentru furnizorul care este configurat, apoi găsiți Provider și selectați-l.

Example

If the provider being configured is Axivox, select Belgium. Then, choose Axivox as the provider.

Sub opțiunile SIP, introduceți Numele contului, Domeniu, Nume utilizator și Parolă. Toate aceste informații variază, în funcție de cont.

Sfat

To access this information via the Axivox portal, navigate to Users ‣ Choose user ‣ Edit ‣ SIP Identifiers tab. The SIP username, Domain, SIP password, and Address of the proxy server are all present in this tab.

Zoiper Field	Axivox Field
Nume cont	Poate fi orice
Domeniu	Domeniu
Nume utilizator	Nume de utilizator SIP
Parola	Parola SIP

Odată ce informațiile despre acest cont sunt introduse, faceți clic pe butonul verde Înregistrați din partea de sus a ecranului. Odată ce informațiile de înregistrare sunt verificate, Zoiper completează un mesaj, indicând Starea Înregistrării: OK.

At this point, Zoiper can now make phone calls using the VoIP service.

Linphone

Linphone is an open-source VoIP SIP softphone, used for voice, video, messaging (group and individual), as well as conference calls.

To start using the Linphone app, download it to the device, via the Linphone download page.

A mobile device is the most common installation, and this document covers how to set up the Linphone iOS application. Screenshots and steps may differ depending on the circumstances.

To begin configuring Linphone for use with a SIP provider, first open Linphone, and an assistant screen appears.

Din acest ecran, selectați Utilizați contul SIP. Apoi, pe următorul ecran, introduceți Nume de utilizator, Parola, Domeniu și Nume afișat. Odată finalizat, apăsați Login.

At this point, Linphone is ready to start making calls, once there is a green button at the top of the application screen that reads, Connected.

Sfat

Linphone makes a variety of applications for mobile and desktop devices in operating systems, such as Windows, Linux, Apple, and Android. Because Linphone is an open-source project, many new updates are released on a regular basis.

Consultați Pagina de documentație wiki a Linphone.