Dispositivos e integrações

The Phone app can be used on many different devices, such as a computer, tablet, mobile phone, and many more. This is helpful in that it reduces costs, and employees can work from anywhere in the world, so long as they have a broadband internet connection.

Odoo Phone is SIP (Session Initiation Protocol) compatible, which means it can be used with any SIP compatible application.

This document covers the process of setting up Odoo Phone across different devices and integrations.

The Phone app is fully integrated with all Odoo apps, allowing users to click into any app, and schedule a call as an activity in the chatter.

Example

For example, in the CRM app, a user can click into an opportunity, and click on Activities in the chatter.

Em seguida, podem escolher Ligar e, em Data de vencimento, podem selecionar uma data.

Ao clicar em Salvar, uma atividade é exibida no chatter.

Should the Due Date be for today’s date, the activity shows up in the Phone widget.

Use Odoo Phone on a computer

The Odoo Phone app and widget can be used from any browser on a laptop or desktop device. Simply click on the (Phone) icon icon in the upper-right corner, while in the Odoo database, and the widget appears.

Ver também

To see how to use the Phone widget on a desktop/laptop computer, check out this documentation: Phone widget.

Use Odoo Phone on a mobile device

Importante

While outgoing calls can be placed using Odoo on a mobile device, the Odoo Phone app does not ring on incoming calls. If the user needs to be reachable on a mobile device at all times, an app, like Zoiper, should be used. Apps like that stay connected in the background at all times.

For more information, see the Zoiper Lite section.

The Odoo Phone app can be used on tablets and mobile phones, through the Odoo Android or Apple iOS applications. Additionally, a mobile web browser can be used to access the database.

Aviso

Odoo Android and Apple iOS applications are no longer being maintained by Odoo on the Android and Apple portals. This means Odoo support only handles limited scopes of Odoo Android or Apple iOS support tickets.

While in the mobile application on a mobile device/tablet, access the Odoo Phone widget, by tapping on the (Phone) icon in the top-right corner. The widget appears in the lower-left corner.

Ao fazer uma chamada pela primeira vez a partir do tablet usando o aplicativo móvel, o usuário é solicitado a Permitir que a base de dados use o microfone. Clique em Permitir quando solicitado a continuar com a chamada usando o microfone.

Esta etapa é necessária, seja usando o aplicativo móvel Odoo ou o navegador da web.

Odoo then asks how to make the call. The two options are: VOIP or Phone (should the tablet be enabled for calling). Click the box next to Remember ? should this decision be the default moving forward.

Here is the layout of what the Phone app looks like on a mobile device:

Zoiper Lite

Zoiper Lite is a free VoIP SIP dialer with voice and video.

To start using the Zoiper app, download it to the device, via the Zoiper download page.

A mobile device is the most common installation, and this document covers how to set up on the Zoiper iOS application. Screenshots and steps may differ depending on the setup conditions.

After installing the Zoiper application on the mobile phone, open the application, and tap on Settings. Navigate to Accounts, and tap on the + (plus) icon to add an account.

Se a conta VoIP já estiver configurada, clique em Sim. Isso significa que o nome de usuário e a senha da conta já foram criados.

Em seguida, toque em Selecionar um provedor. Na tela que é exibida, toque em País, no canto superior direito, para restringir os provedores a um país específico. Escolha o país para o provedor que está sendo configurado e, em seguida, localize o Provedor e selecione-o.

Example

If the provider being configured is Axivox, select Belgium. Then, choose Axivox as the provider.

Nas opções SIP, digite o Nome da conta, Domínio, Nome de usuário e Senha. Todas essas informações variam de acordo com a conta.

Dica

To access this information via the Axivox portal, navigate to Users ‣ Choose user ‣ Edit ‣ SIP Identifiers tab. The SIP username, Domain, SIP password, and Address of the proxy server are all present in this tab.

Campo do Zoiper	Campo do Axivox
Nome da conta	Pode ser qualquer coisa
Domínio	Domínio
Nome do usuário	Nome de usuário SIP
Senha	Senha SIP

Depois que essas informações da conta forem inseridas, clique no botão verde Registrar na parte superior da tela. Depois que as informações de registro forem verificadas, o Zoiper preencherá uma mensagem, informando Status do registro: OK.

At this point, Zoiper can now make phone calls using the VoIP service.

Linphone

Linphone is an open-source VoIP SIP softphone, used for voice, video, messaging (group and individual), as well as conference calls.

To start using the Linphone app, download it to the device, via the Linphone download page.

A mobile device is the most common installation, and this document covers how to set up the Linphone iOS application. Screenshots and steps may differ depending on the circumstances.

To begin configuring Linphone for use with a SIP provider, first open Linphone, and an assistant screen appears.

Nessa tela, selecione Usar conta SIP. Em seguida, na tela seguinte, digite o Nome de usuário, Senha, Domínio e Nome exibido. Quando terminar, pressione Login.

At this point, Linphone is ready to start making calls, once there is a green button at the top of the application screen that reads, Connected.

Dica

Linphone makes a variety of applications for mobile and desktop devices in operating systems, such as Windows, Linux, Apple, and Android. Because Linphone is an open-source project, many new updates are released on a regular basis.

Consulte a página de documentação wiki do Linphone <https://wiki.linphone.org/xwiki/wiki/public/view/Linphone/>`_.