Odoo Phone with DIDWW

DIDWW is a global VoIP and SIP trunking provider that can be set up to work with Odoo Phone. A DIDWW account is required to use this service.

Importante

Before setting up an account with DIDWW, verify the following requirements:

  • The business phone numbers are portable to DIDWW. Some providers may be unable to release the phone number due to local or regional guidelines.

  • The locations of the company and its call recipients are covered by DIDWW services.

Configure credentials in DIDWW

Navigate to the DIDWW Dashboard.

To transfer existing numbers from an existing telephone network service provider, follow the steps outlined on the DIDWW website.

Purchase new numbers

To puchase new phone numbers, click Buy Numbers in the dashboard, then follow the instructions to complete the purchase.

When buying a new number, it must support both inbound calls and Local CLI.

The purchase dashboard in DIDWW.

Enable phone.systems

Next, click Cloud Phone System in the dashboard sidebar. Then, click Launch admin UI.

Importante

The phone.systems PBX feature is an extra paid service in DIDWW, and may require additional fees.

To create a new user, click Users, click the plus sign, then enter the necessary information.

The add a new user screen in DIDWW.

Click Contact Methods, then click the plus sign to add a new SIP Device Route.

Configure or add the following parameters:

  • Allowed Codecs: OPUS, PCMU, PCMA, telephone-event, g722, g729.

  • Allowed media types: SRTP-DTLS

  • Default media type: SRTP-DTLS

  • Transport protocol: UDP, TCP, WSS, TLS

Importante

The SRTP media encryption and TLS SIP transport are disabled by default in DIDWW. Contact the DIDWW sales team sales@didww.com to allow traffic encryption for your account.

The settings for a new contact method in DIDWW.

Truco

If no phone number available from drop-down selection in Inbound and Outbound DID/Caller ID selection, the Inbound voice trunk needs to be modified. Navigate to the dashboard, then click My Numbers. Scroll to Configuration. In the Inbound voice trunk field, select phone.systems.

Lastly, verify that the DID number is selected in the Inbound Calls section of the SIP Device Route settings.

The DID numbers field in DIDWW.

Configure DIDWW in Odoo

Add DIDWW credentials

To set up DIDWW as a VoIP provider in Odoo, navigate to Phone app ‣ Configuration ‣ Providers. Locate the DIDWW provider entry, and verify the following settings:

  • OnSIP Domain: should already be set to sip.phone.systems.

  • WebSocket: should already be set to wss://sip.phone.systems.

  • VoIP Environment: select Production.

DIDWW configuration settings in the *Odoo Phone* app.

Configure user settings

Next, each user’s OnSIP credentials must be configured in Odoo. Navigate to Settings app ‣ Users & Companies ‣ Users select the user, and click the VoIP tab.

Add the following credentials for the user:

  • Username: the user’s DIDWW username.

  • Secret: the user’s password.

Once the DIDWW credentials have been saved, the user can make calls with Odoo Phone by clicking the (Show Softphone) icon in the top-right corner of Odoo.

Ver también

For additional setup and troubleshooting steps, see DIDWW’s documentation.