Odoo offers many ways to interact with customers and for customers to interact with your website.
Customers can give a rating to your products. This is a great way to promote your products or services since reviews can influence purchase processes. To activate the rating feature, from your shop page, select a product, go to Rating.and enable
Only portal users which purchased the product or service can leave ratings.
Customer reviews can be hidden by clicking the Visible button next to a published review.
A chatbot is available and can simulate a human-like conversation with website visitors via text messages in a chat box.
Customers may need support after purchasing a product or subscribing to a service. It is possible to create a contact form, which, when fulfilled, automatically creates a new ticket for your support team.
To add a contact form, create a new page (Form block from the Dynamic Content section onto the page. Once placed, click on the form (while in Edit mode), and in the Action field, select Create a Ticket. You can then select to which Helpdesk team the ticket should be assigned.) if necessary, and drag and drop a
A ‘Contact Us’ page makes it easier for customers and prospects to contact your company and get in touch.
To have a ‘Contact Us’ page, create a new page (Form block onto the page. Select the form and define the action to be performed when submitted in the Action field.) if necessary, and click on . Then, drag and drop a
When clicking on a field, or when adding a new field (+ Field), you can select its Type. This enables different options, such as Multiple Checkboxes, which customers can use to indicate the services they are interested in, for example.