Configure ICE servers with Twilio

Odoo Discuss uses WebRTC API and peer-to-peer connections for voice and video calls. If one of the call attendees is behind a symmetric NAT, you need to configure an ICE server to establish a connection to the call attendee. To set up an ICE server, first, create a Twilio account for video calls, and then, connect that Twilio account to Odoo.

Create a Twilio account

First, go to Twilio and click Sign up to create a new Twilio account. Next, enter your name and email address, create a password, and accept Twilio’s terms of service. Then, click Start your free trial. Verify your email address with Twilio, as per their instructions.

Next, enter your phone number into Twilio. Then, Twilio will send you an SMS text message containing a verification code. Enter the verification code into Twilio to verify your phone number.

After that, Twilio redirects to a welcome page. Use the following list to answer Twilio’s questions:

  • For Which Twilio product are you here to use?, select Video.

  • For What do you plan to build with Twilio?, select Other.

  • For How do you want to build with Twilio?, select With no code at all.

  • For What is your goal today?, select 3rd party integrations.

The Twilio welcome page.

If necessary, change the billing country. Finally, click Get Started with Twilio.

Locate the Twilio Account SID and Auth Token

To locate the Account SID and Auth Token, go to the Twilio account dashboard. Then, click Develop on the sidebar. In the Account Info section, locate the Account SID and the Auth Token. Both of these are needed to connect Twilio to Odoo.

The Twilio Account SID and Auth Token can be found uner the Account Info section.

Connect Twilio to Odoo

Open the Odoo database and go to Settings ‣ General Settings ‣ Discuss. Check the box next to Use Twilio ICE servers and enter the Twilio account’s Account SID and Auth Token. Finally, click Save to apply these changes.

Enable the "Use Twilio ICE servers" option in Odoo General Settings.

Define a list of custom ICE servers

This step is not required for the Twilio configuration. However, if Twilio is not configured or is not working at any given moment, Odoo will fall back on the custom ICE servers list. The user must define the list of custom ICE servers.

In Settings ‣ General Settings ‣ Discuss, click the ICE Servers button under Custom ICE server list.

The "ICE Servers" button in Odoo General Settings.

Odoo will redirect to the ICE servers page. Here you can define your own list of ICE servers.

The "ICE servers" page in Odoo.


For on-premise instances of Odoo, the package python3-gevent is necessary for the Discuss module to run calls/video calls on Ubuntu (Linux) servers.