Notas de abono y reembolsos

Una nota de abono es un documento emitido a un cliente que notifica que se le ha abonado un cierto importe.

Hay diversas causas que pueden motivar una nota de abono, como:
  • un error en la factura

  • una devolución de los bienes o un rechazo de los servicios

  • los bienes entregados son defectuosos

Nota

Issuing a credit note is the only legal way to cancel, refund or modify a validated invoice. Don’t forget to register the payment afterward if you need to send money back to your customer.

Emitir una nota de abono

You can create a credit note from scratch by going to Accounting ‣ Customers ‣ Credit Notes, and by clicking on Create. Filling the Credit Note’s form works the same way as the Invoice’s form.

However, most of the time, credit notes are generated directly from the invoices they are related to.

To do so, open the Customer Invoice, and click on Add Credit Note.

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Puede escoger entre tres opciones:
  • Reembolso parcial

  • Reembolso completo

  • Reembolso completo y nuevo borrador de factura

Nota

Credit Notes’ numbers start with “R” and are followed by the number of the document they are related to (e.g., RINV/2019/0004).

Reembolso parcial

Odoo creates a draft credit note already prefilled with all the necessary information from the original invoice.

This is the option to choose to do a partial refund, or if you want to modify any detail on the credit note.

Nota

This is the only option available for invoices that are already marked as Paid.

Reembolso completo

Odoo creates a credit note, automatically validates it, and reconciles the original invoice with it.

../../../../../_images/credit_notes02.png

This is the option to choose to do a full refund or cancel a validated invoice.

Reembolso completo y nuevo borrador de factura

Odoo creates a credit note, automatically validates it, reconciles the original invoice with it, and open a new draft invoice prefilled with the same details from the original invoice.

This is the option to choose to modify the content of a validated invoice.

Registrar un reembolso de proveedor

Vendor Refunds are recorded the same way you would do with invoices’ credit notes:

You can either create a credit note from scratch by going to Accounting ‣ Vendors ‣ Refund, and by clicking on Create, or by opening the validated Vendor Bill, and clicking on Add Credit Note.

Asientos contables

Issuing a credit note from an invoice creates a reverse entry that zeroes out the journal items generated by the original invoice.

Here is an example of an invoice’s journal entry:

../../../../../_images/credit_notes03.png

And here is the credit note’s journal entry generated to reverse the original invoice above:

../../../../../_images/credit_notes04.png