Odoo Privacy Policy

This privacy policy explains how your Personally Identifiable Data (PID) is being collected and used by Odoo S.A. PID, as used in European law (PII in US privacy law), is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What personal information do we collect?

Account & Contact data:  When you register on our website to use or download one of our products, or to subscribe to one of our services (Odoo Online, Free Trial, Odoo Download, etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes you phone number, postal address (when an invoice is required), business sector and interest in Odoo, as well as a personal password.
We never store credit card information, and always rely on trusted third-party PCI/DSS-compliant services such as Paypal, Stripe or Ingenico Payment Services for credit card processing, including for recurring payment processing.

Browser data: When you visit our website and access our online services, we may detect and store your browser language and geolocation, in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser, for statistical and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.

Customer data: When you subscribe to an Odoo Online service and create your own Odoo database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully. This may include, for example: your list of contacts and customers, your messages, pictures, videos, etc.  ODOO only ever collects this information on your behalf, and you always retain ownership and control on this data.

How do we use this information?

Account & Contact data: We regularly need to use your contact information in order to answer your requests, or for billing and account management reasons. We may also use this information for our own marketing and communication purposes (this always comes with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.
In addition, if you have expressed interest in using Odoo or otherwise asked to be contacted by an Odoo service provider, we may transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the sole purpose of contacting you to offer their local assistance and services.

Browser data:  this automatically recorded data is anonymously analyzed in order to maintain and improve our services. We will only correlate this data with PID when required by law or in case of violation of our Acceptable Use Policy

Customer data: Odoo Helpdesk staff and Odoo engineers may access this information in a limited and reasonable manner in order to solve any issue with the service, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy.


We realize how important and sensitive PID is, and take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. You may learn more about our confidentiality and security measures on our Odoo Security page.

Accessing, Updating or Deleting Your Personal Information

We give you access to your data via your personal account on Odoo.com. You can sign up at any time to access, update or delete your personal information.
If you wish to have your personal account and personal information deleted on Odoo.com, you can contact our Helpdesk to request so. We will take all reasonable steps to permanently delete your personal information, except for the specific information we are required to keep for legal reasons (for example, customer details as printed on our own invoices).

Please note that as part of our security policy, we always try to preserve your data from accidental or malicious deletion. As a result, after deleting your personal information, it may not be immediately deleted on our servers, and may not be deleted from our backups. It will however be made inaccessible except for recovery purposes, and will ultimately be permanently deleted.

Cookie Policy

Cookies are small bits of information sent by our servers to your computer or device when you access our services, and unique to you. They are stored in your browser and later sent back to our servers so that we can provide contextual content. We use them to remember your session (so you don't have to login again), your shopping cart, etc.
They are also used to help us understand your preferences based on previous or current site activity, your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use third-party services such as Google Analytics, who may set and use their own cookies to identify visitors and provide their own contextual services.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information.
We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties, prospects, etc.

Children Protection

Our website, services and contents are not directed to children under 13.

Policy Updates

We may update this Privacy Policy at any time, and will publish the changes here.
If you continue to use our services after such a change, you agree to our updated policy.

Contacting Us

If you have are any question regarding this privacy policy you may contact our Helpdesk.

Odoo S.A. - Chaussée de Namur 40, 1367 Ramillies - Belgium

Last edited on: 2017-09-11