odoo 19, Enterprise version odoo on - premise.
when customer upload instagram post so i face this issue
Only photo or video can be accepted as media type.
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That is the properties of image which is i upload
Check Media Format: Make sure that the media being uploaded is a valid image or video file. Instagram does not support other formats, such as documents or text-based posts, with only links or other files.
Image/Video File Verification: Confirm that the file should be an image or video format (such as .jpg, .png, .mp4) and not a different format that might be mistaken by the system.
File Size & Resolution: Sometimes, media posts fail due to large file sizes or unsupported resolutions. Try uploading a smaller file or one that meets Instagram's guidelines.
Retry: After ensuring the media is in the correct format, you can retry the upload by clicking the Retry button next to the failed post.
Check for Updates: Ensure that your Odoo instance is fully updated. Odoo periodically releases updates that fix issues related to social media integrations.
If the issue persists, it might be helpful to check the integration settings for Instagram within Odoo and verify that the connection is properly established.
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What you have posted?
It could be worked.