Odoo Experience 2017
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New App: Online Appointments
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The Art of Prospecting
Hans BoruttaErledigt
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VOIP: Configuration through ALLOcloud
Jacques GripekovenErledigt
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2-day training: Odoo 11 Accounting
Antoine Huvelle - Business Analyst, OdooErledigt
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Interior constructions: How Odoo was deployed in phases
PeterErledigt
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Multichannel E-Commerce with Odoo Enterprise
Ashant ChalasaniErledigt
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Manage Your Customer Business Requirements in Odoo
Eric CaudalErledigt
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How Odoo Methodology Helped a Company in the VR Sector
Thibaut Vanderhofstadt (thv)Erledigt
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Odoo Partnership Program: Benefits and value
Otto Runarsson (oru)Erledigt
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Highway to a Gold Partnership: Ecosoft Mexico
Johana Ochoa, Head of Partnerships & Alliances - OdooErledigt
What is the customer journey?
By customer journey we refer to the end to end set of activities and processes a customer goes through to start using Odoo Enterprise. The Odoo customer journey is everything you do from the moment you go to www.odoo.com, to the moment your Odoo instance is live in production and used by your employees.
What is customer experience?
By customer experience we refer to a set of conscious and subconscious attitudes, feelings and beliefs regarding interactions (awareness, discovery, cultivation, advocacy, purchases, services, etc…) we have with our customers throughout our business relationship.
This talk is about understanding the Customer Experience in order to refine the Customer Journey.
The customer experience is how you feel about the whole process. It is the sum of all thoughts, experiences, feelings, reactions, attitudes, etc… that customers have or will have in regards to the usage or potential usage of Odoo Enterprise. Customer experience can be either overall (in regards to the entire product) or in regards to just one touch-point with the product or service. The customer journey is a representation of the touch-points a customer engages with Odoo.