Almadallah Healthcare Management FZ CO

Al Madallah initially implemented an Odoo helpdesk and ticket handling system through a collaboration with another Odoo vendor. However, persistent challenges with ticketing and issues in email ticketing features prompted them to seek assistance from Voxtron. 

Voxtron's team swiftly addressed and rectified all concerns, optimizing the existing Odoo helpdesk and ticketing system to harness its full potential and align it with Al Madallah's business requirements.

The enhanced Odoo solution significantly elevated key performance indicators such as Customer Satisfaction (CSAT) levels, First Contact Resolution (FCR), time to resolution, SLA adherence, and ensured equitable ticket distribution based on agent workload and availability. 

The ongoing partnership with Voxtron continues to yield positive outcomes for Al Madallah, solidifying their position as an organization that prioritizes excellence in customer support and operational processes.