Functional Support Specialist - Buffalo, NY
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, fully integrated system. Our modular suite of business applications—from accounting and inventory to CRM and project management—works seamlessly together to support efficiency and growth.
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Applicants must be authorized to work for any employer in the U.S. on a long-term basis. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About the Job
Hybrid (3 days onsite, 2 days remote) – Buffalo, NY
Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.
As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium sized businesses and the functions within them.
Must Have
- Bachelor's Degree or an equivalent combination of education and experience
- Passion for software products
- Demonstrated ability to learn
- Critical thinking skills in a social setting
- Excellent communication skills
- English - Professional written and verbal fluency
Nice to Have
- Ticket-based support experience
- Available immediately
Responsibilities
- Become an expert on all of the features and functions within Odoo's software applications
- Provide expertise to clients seeking to use Odoo applications effectively
- Create solutions and effectively communicate (written, verbal) to customers
- Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
- Collaborate with Engineering, Product, and Developer teams to escalate critical issues
- Resolve issues via email, chat, and phone
- Gather feedback: our product team loves to crank out features that our users are asking for
- Boost Customer Satisfaction and productivity
What's great in the job?
- Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- Evolve in a nice working atmosphere with a passionate, growing team!
- Snacks, fruit, and coffee/drinks on tap!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $46,000–$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
