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Danijel

Hello,

I work in a support helpdesk call center. Every time I get a phone call I don't know who is calling me. So I was thinking about creating a custom search like shown in the picture http://postimg.org/image/gnmsk42o7/ .

There are default searches like shown in the picture:

Search name for:
Search tag for:
Search Salesperson for:
Search Related Company for:

I want to add Search Phone for:

How to do that?

Also, what do you guys use for Call Center? Because I think that just using ''Log Phone Calls'' isn't just enought. Sometimes I have to create a ''request ticket'' (depends on the call) or a new task. Because sometimes, we send a calling customer a bill, depends on the length and complexity of the customer's problem.

Thanks.


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Danijel
Forfatter

Any help is more than welcome....

Abder

Hello. Search for a module called 'Asterisk Click2dial'. With this module you can instant display the name of your customer on a IP-telephone.

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Akhil P Sivan
Bedste svar

Hi,

- If you are a developer, you can put the following code in xml file of your custom module:

<record id="customer_multi_search_view" model="ir.ui.view">
            <field name="name">Search</field>
            <field name="model">res.partner</field>
            <field name="inherit_id" ref="base.view_res_partner_filter"/>
            <field name="arch" type="xml">
                <field name="name" position="after">
                    <field name="phone" string="Phone" filter_domain="['|',('phone','ilike', self),('mobile','ilike', self)]"/>                 	
                 </field>
 
             </field>
        </record>


- If you are not a developer, you can do the following steps from front end, to have the functionality in your current database:

1. Goto Settings >> Technical >> User Interface >> Views

2. Click on create a new view and only enter the following fields, rest keep default:

View Name : customer_multi_search_view

View Type : Search

Object : res.partner

Inherited View : res.partner.select

View inheritance mode : Extension View

Then under Architecture tab, paste the following:

<?xml version="1.0"?>
<field name="name" position="after">
         <field name="phone" string="Phone" filter_domain="['|',('phone','ilike', self),('mobile','ilike', self)]"/>                 	
 </field>

3. Click Save and check in Customers


Hope this helps!

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MOHAMMED FAISAL
Bedste svar

In other searches, we can search customer with reference number. But in POS it is not working. How to search with reference number in POS too.

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Jay
Bedste svar

Hi, How can you do the same filter for the POS searchbox for customer?

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