Community Outreach Center

CocOnline is a non-profit ORG that promotes community well-being by providing educational

resources, practical assistance, and access to services. Also, Caseworkers support clients in

obtaining necessary services through scheduled appointments.

However, CocOnline ORG previously faced problems seeking a user-friendly appointment

booking system with a calendar view and traceability reports to enable streamlined

management and monitoring of the booking process. They also aimed to automate reminder

emails to clients 24 hours before appointments.

Brainvire provided a comprehensive appointment booking solution that allowed receptionists to

manage bookings and assign caseworkers efficiently. The system included a user-friendly

calendar view, caseworker access to assigned appointments, and automation for appointment

reminders. Additionally, the solution offered comprehensive reports on services, clients,

appointments, and caseworkers. Thus, the brand could expect improved operational efficiency

and streamlined business processes. The key aspects included a traceability report system for

appointments, resulting in a foolproof appointment booking system.