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OpenERP 7; Payment Reminder sending empty e-mail w/o attachment

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v7accountpaymentremindersreminderopenfollowup
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Laurens

So I have had some difficulties setting up my payment reminders properly. I've been playing a bit with the different options, but in the end it always results in an empty e-mail. My attachment (the amount due for that client) is not linked to the e-mail, and the text from the template is missing.

I have configured my Payment Reminder levels under "Financial" --> "Settings" --> "Payment Reminder Levels". Under these I had 3 default levels: first polite reminder (1), second reminder (7) and urging reminder. For these three lines, I have chose "send e-mail" and "send letter". Payment Reminder Levelsdetailed view

If I choose "send e-mails and letters", I do not receive any e-mails right away. (for testing purposes I have changed all the client's e-mail adresses to mine) Instead they get lined up under e-mails. (Settings --> E-mail --> E-mails) From this list I can sent them out with the "send now" (>) option, and they will be delivered. I can live with this, I don't need them to be sent immediantly.image description

But here's the part I cant live with. The e-mails get delivered like this: (sans the text that i added)image description

So I'm missing my template, and I'm missing the report informing the clients on how much they are overdue.

If I go to "manual payment reminder" I can click away the filter and choose one of my clients. In the form view if I click "expired amounts" I am able to see the report with the open amount for that specific customer. So it does exist. If I choose send e-mail under this same screen, I will end up with an empty e-mail again. In other words the attachment is not being linked to the outgoing e-mail. image description

I excuse for the wall of text, I just wanted to be specific so it's clear what my issue is.

TL;DR: Whatever I do, my payment reminders end up as empty e-mails. They miss an attachment and apparently the template is ignored. What am I doing wrong, or where can I find related documentation on how to set this up properly? (version 7)

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Laurens
Autor Nejlepší odpověď

Solution to this case (my problem) in the last comment below this answer.

@Josse Colpaert:

I understand that the message customers will receive is based on the e-mail templates, which can be found under Settings --> Technical --> E-mail --> Templates. But my templates aren't empty, they seem to be filled in correctly.

You say the invoice should appear in the e-mail itself, so I guess I have two issues. One being my template isn't being used, and secondly that the invoice reminder isn't added to the outgoing e-mail. I thought it might have been related to the attachment part of the template, but I guess it's not.

Below you can see the code behind one of the e-mail templates as you requested.

image description

--EDIT 6/5

Below is a more detailed view of the outgoing e-mail. This mail is sent through the manual payment reminder, after clicking away the filter "to do" from the list. I don't know whether that's related to te e-mail being sent empty, but as it stands I haven't been able to send one e-mail properly without intervention - even after automatic reconciliation and sending automatic e-mails.

image description

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Josse Colpaert (jco)

It is also empty in the Outgoing Email in the Technical Features(if you remove the filter in the search box?)

Laurens
Autor

Yes, all the e-mails sent about payment reminders are also without attachments. I have updated the above comment to include more information about this particular part. Here is a bigger resolution version of the picture: http://i.imgur.com/uNT4Zcp.png

Laurens
Autor

I have just set up a new database, installed the necessary modules, made some test products, invoices and clients and started testing with payment reminders. From a fresh install, I seem to have no difficulties with this at all. They are sent properly and with template/attachment. I will now backup and try to uninstall / reinstall and reconfigure this app in my production-database.

Laurens
Autor

After reinstalling the Payment Follow-up management, my payment reminder levels were reset to default values. The e-mail templates also reverted to their original settings. Yet when I send my payment reminders they are still empty.

It is notable that in my test-database the body was filled in under my outgoing e-mails. Under my production-database this hasn't yet been the case.

Can you recommend what other modules I have to un- / reinstall to try and revert the payment reminder functionality back to default? That seems to work under a fresh install. I'd hate to lose all my content though

Laurens
Autor

Updating all the accounting modules after each other, and de- / reinstalling the payment follow-up app isn't proving helpful. It's strange it's working out of the box, but no longer functioning on my database. My database is already in production, so I'm tyring to see what I can do to salvage my data in a new database. (restore from production) I just can't afford to re-enter all my products, clients, orders and invoices - let alone all the tweaking of the settings and translations.

Laurens
Autor

I uninstalled all the accounting modules, the e-mail gateway, email templates and anything related. By extension the sale and purchase management were also uninstalled. This was all done on a separate testing-database. After these changes all my orders and invoices were gone, but I still could not send my payment reminders properly. So basically I reinstalled everything that seemed related, after having uninstalled those modules - and it still doesn't work. Not that it would be a good solution, but if this doesn't work I have no idea what might be related to the problem... Any help appreciated

Josse Colpaert (jco)

Small detail: in your first screen it says: betaalherinnering (betalingsherinnering or even something else would be better). In the mail it says: Relance de paiement. First time, it is in Dutch, second in French. Maybe check the language of your partners as it is the language of your mail: ${object.lang}. Probably your French translation is empty.

Josse Colpaert (jco)

I would not recommend uninstalling modules and reinstalling btw. Updating does enough normally. (or you could remove the template and then update, that way the original template should appear)

Laurens
Autor

@Josse: I found the problem. It wasn't exactly what you described, but your comments did lead me to the solution. I'm very grateful for your support, and taking the time to read up on my case.

In the end it was something really silly. I had previously de-activated the English language, as we don't want to use this language for our clients. Setting this language back on active allowed the body of my payment reminder emails to come through. So it was just this one little checkbox that caused trouble. I feel rather stupid, but I figured I'd share this in case anyone else has a likewise issue.

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Josse Colpaert (jco)
Nejlepší odpověď

Laurens,

The email depends on an email template. By default no attachment is added to that template (you could add e.g. your terms and condition if you wanted), but the invoices should appear in the email itself.

I can't tell immediately what went wrong here, but you could edit the email template. This can be done by editing and clicking on First polite payment followup... in the second screenshot. There you can edit the email template and you could ask to display an example (so you could test if it appears already over there). You could check the code over there or paste it here such that we can have a quick look at it.

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