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Enterprisev14
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Francesco Ballerini

Hi, we purchased onPremise license and I have tested a few upgrade on different databases before upgrading the production database and submitting the subscription code. "Register your subscription" message is usually there but it does not appear in the production database. I already rollback database backup and and I've tried to fetch the source code again, restart the server and upgrade the 'web_enterprise' module again, but the message still not appear. I'd like to know

a) where can I submit the subscription code ?

b) any idea about of why the message does not appear?  I did not find a way to solve it for now

Thanks

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Matteo
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Hi, you should do a ping to odoo, and after probably it will be appear

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Francesco Ballerini
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This solved the issue the message is now visible, thank you very much !

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Mahmoud El Bouyahyaoui
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a) You can submit your subscription code on the Odoo Enterprise website (https://www.odoo.com/enterprise/) by logging into your account and going to the "Subscriptions" section. There you will find a form to enter the subscription code and activate the license for your on-premise installation.

b) If the "Register your subscription" message is not appearing on your production database after upgrading the 'web_enterprise' module, it could be caused by several reasons:

  • The subscription code is not being applied to the correct database: Make sure that you are applying the subscription code to the correct database and that the database you are upgrading is the same one that you are registering the subscription code for.
  • The subscription code has been already registered: Double-check that the subscription code has not already been registered and that the license is already activated for that specific database.
  • The subscription code is incorrect: Make sure that you are entering the correct subscription code and that it has not expired.
  • The subscription code is blocked: if the subscription code is blocked by Odoo because of a violation of the terms of use, you need to contact Odoo Enterprise Support to request reactivating it.

If you've checked all the above possibilities and the issue persists, you can contact the Odoo Enterprise Support for further assistance in resolving the issue. They will be able to check the status of your subscription code and help you activate it properly.

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Francesco Ballerini
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I appreciate the answer but the URL that you linked gives me "page not found" , besides I cannot find the "Subscriptions" section that you are mentioning. Am I missing something about the invalid url maybe?

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dolpinscorp
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I am facing same issue, can anyone advice on this?

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Francesco Ballerini
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Sure, here's my advices.
At first I think I misunderstood what @Matteo suggested to me, I literally opened my terminal and write command
$ping www.odoo.com

That actually worked for some reason, message instantly appeared, but I think what Matteo was suggesting to me was to follow the process that you can see in the video linked below.

https://www.youtube.com/watch?v=k-S1y7OyuPs

Basically there is an hidden scheduled action which automatically executes 1 time a week by default. This action will notify the publisher (odoo) about your state, and will update your message accordingly to your subscription. Once you get in the action form-view you can press "run manually".

This is what it meant when people say " ping odoo : ) " .

You can visualize this hidden action by modifying the domain as shown in the video. Note that you can also achieve the same result by manually injecting in the url the id corresponding to the action, since this will redirect you on the action record form-view but you will have to know action id.

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