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Error when trying to set up shipping costs V12 hosted

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dmitchell@golehr.com

Hello, I am trying to enable the shipping costs from the sales configuration. When I check it and save I get this error:

Error:

Odoo Server Error


Traceback (most recent call last):

  File "/home/odoo/src/odoo/12.0/odoo/tools/cache.py", line 88, in lookup

    r = d[key]

  File "/home/odoo/src/odoo/12.0/odoo/tools/func.py", line 69, in wrapper

    return func(self, *args, **kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/tools/lru.py", line 44, in __getitem__

    a = self.d[obj].me

KeyError: ('ir.model.data', <function IrModelData.xmlid_lookup at 0x7fe54676a950>, 'product.product_category_all')


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 757, in parse

    self._tags[rec.tag](rec, de, mode=mode)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 649, in _tag_record

    f_val = self.id_get(f_ref)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 740, in id_get

    res = self.model_id_get(id_str, raise_if_not_found)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 746, in model_id_get

    return self.env['ir.model.data'].xmlid_to_res_model_res_id(id_str, raise_if_not_found=raise_if_not_found)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/ir_model.py", line 1377, in xmlid_to_res_model_res_id

    return self.xmlid_lookup(xmlid)[1:3]

  File "<decorator-gen-25>", line 2, in xmlid_lookup

  File "/home/odoo/src/odoo/12.0/odoo/tools/cache.py", line 93, in lookup

    value = d[key] = self.method(*args, **kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/ir_model.py", line 1366, in xmlid_lookup

    raise ValueError('External ID not found in the system: %s' % xmlid)

ValueError: External ID not found in the system: product.product_category_all


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/home/odoo/src/odoo/12.0/odoo/http.py", line 654, in _handle_exception

    return super(JsonRequest, self)._handle_exception(exception)

  File "/home/odoo/src/odoo/12.0/odoo/http.py", line 312, in _handle_exception

    raise pycompat.reraise(type(exception), exception, sys.exc_info()[2])

  File "/home/odoo/src/odoo/12.0/odoo/tools/pycompat.py", line 87, in reraise

    raise value

  File "/home/odoo/src/odoo/12.0/odoo/http.py", line 696, in dispatch

    result = self._call_function(**self.params)

  File "/home/odoo/src/odoo/12.0/odoo/http.py", line 344, in _call_function

    return checked_call(self.db, *args, **kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/service/model.py", line 97, in wrapper

    return f(dbname, *args, **kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/http.py", line 337, in checked_call

    result = self.endpoint(*a, **kw)

  File "/home/odoo/src/odoo/12.0/odoo/http.py", line 939, in __call__

    return self.method(*args, **kw)

  File "/home/odoo/src/odoo/12.0/odoo/http.py", line 517, in response_wrap

    response = f(*args, **kw)

  File "/home/odoo/src/odoo/12.0/addons/web/controllers/main.py", line 966, in call_button

    action = self._call_kw(model, method, args, {})

  File "/home/odoo/src/odoo/12.0/addons/web/controllers/main.py", line 954, in _call_kw

    return call_kw(request.env[model], method, args, kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/api.py", line 749, in call_kw

    return _call_kw_multi(method, model, args, kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/api.py", line 736, in _call_kw_multi

    result = method(recs, *args, **kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/res_config.py", line 637, in execute

    self._install_modules(to_install)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/res_config.py", line 34, in _install_modules

    result = to_install_modules.button_immediate_install()

  File "/home/odoo/src/custom/trial/saas_trial/models/module.py", line 99, in button_immediate_install

    return super(IrModuleModule, self).button_immediate_install()

  File "<decorator-gen-61>", line 2, in button_immediate_install

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/ir_module.py", line 73, in check_and_log

    return method(self, *args, **kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/ir_module.py", line 444, in button_immediate_install

    return self._button_immediate_function(type(self).button_install)

  File "/home/odoo/src/custom/trial/saas_trial/models/module.py", line 86, in _button_immediate_function

    res = super(IrModuleModule, self)._button_immediate_function(function)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/ir_module.py", line 553, in _button_immediate_function

    modules.registry.Registry.new(self._cr.dbname, update_module=True)

  File "/home/odoo/src/odoo/12.0/odoo/modules/registry.py", line 86, in new

    odoo.modules.load_modules(registry._db, force_demo, status, update_module)

  File "/home/odoo/src/odoo/12.0/odoo/modules/loading.py", line 421, in load_modules

    loaded_modules, update_module, models_to_check)

  File "/home/odoo/src/odoo/12.0/odoo/modules/loading.py", line 313, in load_marked_modules

    perform_checks=perform_checks, models_to_check=models_to_check

  File "/home/odoo/src/odoo/12.0/odoo/modules/loading.py", line 222, in load_module_graph

    load_data(cr, idref, mode, kind='data', package=package, report=report)

  File "/home/odoo/src/odoo/12.0/odoo/modules/loading.py", line 68, in load_data

    tools.convert_file(cr, package.name, filename, idref, mode, noupdate, kind, report)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 801, in convert_file

    convert_xml_import(cr, module, fp, idref, mode, noupdate, report)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 864, in convert_xml_import

    obj.parse(doc.getroot(), mode=mode)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 754, in parse

    self.parse(rec, mode)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 763, in parse

    exc_info[2]

  File "/home/odoo/src/odoo/12.0/odoo/tools/pycompat.py", line 86, in reraise

    raise value.with_traceback(tb)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 757, in parse

    self._tags[rec.tag](rec, de, mode=mode)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 649, in _tag_record

    f_val = self.id_get(f_ref)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 740, in id_get

    res = self.model_id_get(id_str, raise_if_not_found)

  File "/home/odoo/src/odoo/12.0/odoo/tools/convert.py", line 746, in model_id_get

    return self.env['ir.model.data'].xmlid_to_res_model_res_id(id_str, raise_if_not_found=raise_if_not_found)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/ir_model.py", line 1377, in xmlid_to_res_model_res_id

    return self.xmlid_lookup(xmlid)[1:3]

  File "<decorator-gen-25>", line 2, in xmlid_lookup

  File "/home/odoo/src/odoo/12.0/odoo/tools/cache.py", line 93, in lookup

    value = d[key] = self.method(*args, **kwargs)

  File "/home/odoo/src/odoo/12.0/odoo/addons/base/models/ir_model.py", line 1366, in xmlid_lookup

    raise ValueError('External ID not found in the system: %s' % xmlid)

odoo.tools.convert.ParseError: "External ID not found in the system: product.product_category_all" while parsing /home/odoo/src/odoo/12.0/addons/delivery/data/delivery_data.xml:4, near

<record id="product_category_deliveries" model="product.category">

            <field name="parent_id" ref="product.product_category_all"/>

            <field name="name">Deliveries</field>

        </record>


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Yenthe Van Ginneken (Mainframe Monkey)
Best Answer

Hi Mitchel,

It looks like you've deleted (or archived) the product category "All" at some point in time in your database. The products "Saleable" and "Expenses" however depend on this product so Odoo is failing because of that. You can see it in the code at https://github.com/odoo/odoo/blob/f206714af08bcc53f019df438b429725bc458e9e/addons/product/data/product_data.xml#L3-L14  

The easiest way to restore this behaviour (and thus the product) is to update the module "product". Odoo will automatically recreate the product if it doesn't exist yet - or no longer - and the issue will be resolved afterwards.

 

Regards,
Yenthe

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